Neighbourhood Coach

Here for people. Here for communities. Here for you.

What is the role

As a Neighbourhood Coach at Hafod youll be at the heart of our communities building strong relationships with tenants and helping them to get the most from their homes neighbourhoods and opportunities.

Working as part of a regional multi-disciplinary team youll manage your own patch of around 225-250 homes. Youll get to know your tenants understand what matters to them and work alongside them to identify their goals overcome challenges and sustain successful tenancies.

Make a difference every day as a Neighbourhood Coach at Hafod.

This is a permanent part-time 20 hrs job opportunity.

This is much more than traditional housing management. Youll take a person-centred and coaching approach empowering tenants to find solutions build confidence and achieve their goals. Youll also play an important part in creating thriving neighbourhoods by working closely with colleagues communities and local partners.

This role involves travelling independently across our sites and services as part of day-to-day duties. Because of this youll need to hold a full valid driving licence and have access to a vehicle. If you use your own vehicle for work youll also need appropriate insurance for business use

What youll be doing

• Managing your own patch of properties and providing a high-quality person-centred housing management service.
• Building positive relationships with tenants understanding their individual circumstances goals and aspirations.
• Using coaching skills to help tenants find solutions take ownership and build confidence and independence.
• Supporting tenants to understand their rights and responsibilities and sustain successful tenancies.
• Managing tenancy matters including sign-ups tenancy changes rent and service charge accounts anti-social behaviour and where required legal action.
• Working collaboratively with internal teams local communities and partner organisations to connect tenants with the right advice and support.
• Helping to identify local needs and opportunities that contribute to stronger healthier and more connected communities.
• Maintaining accurate tenant records and using information and performance data to prioritise your work and deliver positive outcomes.

You can find the full job description attached for a more detailed overview of the role.

What youll bring

• Experience of working in a similar role ideally within a housing or support-related environment.
• Experience of using coaching approaches with customers or colleagues and developing simple achievable action plans.
• Strong customer focus and the ability to build positive relationships with people from a range of backgrounds.
• Confidence in resolving practical and complex problems and making effective decisions.
• Strong communication skills including the ability to confidently manage challenging conversations.
• Good digital and numerical skills with the ability to maintain accurate records and manage a busy and varied workload.
• A positive flexible and resilient approach with the ability to work independently as well as part of a wider team.
• A current full driving licence and access to a vehicle.

Most importantly were looking for someone who shares our values and is passionate about working alongside people to help them thrive in their homes and communities.

Interested in applying

Submit your application online.

Wellreview all applications and ifyoureshortlistedwellget in touch to arrange an interview.

Interviews will be at Court Cardiff on 19th October 2026.

Ifyouresuccessful at the end of the recruitment processwelloffer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check whichwellorganise and pay for.

Ifyoudlike some tips or advice with the recruitment processweveput together some helpful guidancehere

About Homes & Communities

Our Homes & Communities colleagues provide a wide range of services across South Wales supporting people throughout their housing journey. Using a person-centred approach we work alongside people to build confidence improve wellbeing and help them live well in their homes. Youll be part of a collaborative values-led team committed to making a real difference while supporting you to learn grow and develop your career

Youllfind more information about Homes & CommunitiesHomes and communities - Hafod

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At Hafodwerea socially conscious not for profit organisation providing housingcareand support across south Wales. Everything we do is guided by our mission Get the basics right connect with you and invest for a better future. We work together to deliver services that make a real difference in our communities.

Werecommitted to creating a culture where everyone feels they truly belong; not just included but respected valued and safe to be themselves. When people feel they belong they bring their best and thatbenefitsall of us.