National Technical Manager

Wevebeen roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland NZ Allpress has evolved into a sophisticated brand that stands for flavour and service.
Right from the start three core principles have formed the backbone of our businessPeople
Flavour and Innovation.

We are united in our genuine care for each other our customers and our belief in what we do. We need great people who will bring their imagination skills and most importantly their passion to our business.

About the role

As our National Technical Manager youll lead and develop a talented team ofTechnicians.Youll be responsible for the day-to-day leadership of theTechnicalteam ensuring we deliver exceptional service to our customers while maintaining safe efficient and consistent operations across the UK.

This is a hands-on leadership role that combines people management operationalplanningand customer engagement.As a team leader you willbe responsible forsetting & tracking team targets and delivering results in line with business goals while adapting priorities and setting clear expectations when needed.Youllwork closely with teams across the business to drive continuous improvement develop technical capability and ensure our customers receive the knowledgeable friendly service that Allpress is known for.

No two days areexactly the same butyoullspend your time supporting and leading ourTechnicalteam to deliver exceptional service across the UK.You will oversee scheduling resource planning and service delivery to ensure customer needs are met efficiently.Youllwork closely with technicians customersexternal machinerysuppliersand internalteamsto ensure our service standardsremainconsistently high.

About you

Youll be a people-first leader who enjoys building strong high-performing teams and helping others develop their skills and confidence. Youre approachable supportive and know how to create an environment where people feel motivated accountable and empowered to do their best work.

Youll bring experience leading technical or operational teams balancing day-to-day priorities while keeping an eye on the bigger picture. Youre an excellent communicator naturally organised and thrive on bringing people together to deliver great outcomes for customers and colleagues alike.

• Experience inmanaging a team.

• Excellent communication skills with the ability to build strong relationships across teams and with customers.

• Strong organisational skills and the ability to manage multiple priorities.

• Experience managing operational workflows planning resources and driving continuous improvement.

• A customer-focused mindset with a track record of delivering exceptional service

• Strong problem-solving skills and the ability to make practical considered decisions.

• Experience within a technical service field service equipment hospitality coffee or related operational environment would be highlybeneficial.

Details:

Hours: 5 days per week around 40 hours per week.

Days: Monday - Friday

Times: Normally 9-5

Salary: 38000-39000 (salary isdependanton experience)

Probation period: 3 months

Reporting to:Head of Wholesale UK

This is a fantastic opportunity for somebody who already has hospitalityor operationalexperience and is lookingto further their career in the coffee offer full training great staff perks a competitive salary career development and a great company culture.

If this sounds like you then please apply with your CV and a cover letter explaining:

• Why youd like to work for Allpress

• What interests you in the role

• Why you think youd be a good fit

Annual Leave and support:

• 33 days of annual leave

• 5 days of personal leave

• An employee assistance programme supporting your mental health

• Enhanced parental leave

• Gender affirmation leave

Training and Development:

• Full role specific training including coffee skillset training with our Head of Coffee

Benefits:

• Fully paid access toWellhub

• Free weekly beans for home

• Cycle to work scheme

• 30% off all retail goods

• Discounts across our community partners

Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our customers.

Diversity & Inclusion Pledge

At Allpress we truly believe we are better together We are committed to being an inclusive organisation where all people feel valuedrespectedand engaged.

We commit to

Continuously working towards removing barriers and bias.

Building inclusive teams who represent people from all groups insociety

Building a safe environment where it is encouraged to speak out against discrimination in any form.

Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves towork

Required Experience:

Manager