Mortgage Administrator
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Job Summary
Mortgage Administrator
Location: Horsham Office
Hours: Full time MondayFriday 9:00am5:00pm
Salary: depending on experience and knowledge
Holiday: 23 days plus bank holidays increasing annually to 25 days
Role Overview
An experienced Mortgage Administrator is required to join an established mortgage and protection team based in Horsham.
The role involves providing administrative support to the sales/ advisor team managing mortgage cases accurately and within required timescales and delivering an excellent level of customer service.
The successful candidate will be expected to take ownership of customer queries provide appropriate solutions and ensure issues are followed through to completion.
Key Responsibilities
Submit and progress mortgage applications through to legal completion and beyond.
Chase outstanding documentation and ensure applications are fully compliant.
Liaise with solicitors to obtain exchange and completion dates.
Monitor and respond to client emails.
Manage and maintain relationships with repeat clients.
Act as the first point of contact for clients lenders and conveyancers.
Maintain accurate records systems and case files.
Work closely with mortgage advisers to ensure all activities meet compliance and regulatory requirements.
Manage multiple cases and priorities while meeting prescribed timescales.
Provide consistently high-quality customer service throughout the mortgage process.
Experience & Qualifications
The employer is looking for someone with:
At least 1 year of mortgage administration experience.
Excellent communication and customer service skills.
Strong organisational skills and a methodical accurate approach.
A self-motivated and professional attitude.
The ability to work effectively under pressure and manage multiple tasks.
Strong attention to detail and a high level of integrity.
A positive attitude and the ability to work as part of a team.
Benefits
Company pension scheme.
23 days annual leave increasing annually to 25 days.
Bank holidays in addition to annual leave.
Parking available nearby.
What the employer is really looking for
The strongest candidate will demonstrate mortgage case-management experience particularly from application submission through to completion. They will also want someone who is confident dealing with clients lenders solicitors and conveyancers is highly organised understands compliance and can take ownership of cases without constant supervision.
Required Skills:
1 years experience in Mortgage administration Excellent Customer Service & Communication Skills Ability to work under pressure and manage multiple tasks efficiently Strong organisational skills with a methodical and accurate approach
