Money Matters Coach

Money Matters Coach

Location:This role is a desk-based role with ability to visit customers and work out of community hubs and home working (Designated Office Memorial House Coalville)

Hours:35 hours per week working Monday to Friday

Salary:32170-35744per annum(RFJ 6)

The role

As a Money Matters Coach you will support emh residents by providing money advice services; byidentifyingtheappropriate meansof support to increase financial independence and minimise financial hardship.

Key responsibilities for the role include:

• To deliveremhsMoney Matters financial advice including assessingindividualsfinances promoting and signposting to support

• Providingappropriate adviceandassistanceto enable the customer to maximise their income including benefit entitlement and income and expenditure reviews

• Managing a caseload of residents with a range of complex welfare benefit issues

• Maintaining regular contact with customers during the lifespan of the case and completing casesin accordance withthe procedure

The ideal candidate will have:

• Experience of delivering welfare benefits advice to different client groups.

• Experience of working with customers in financial difficulties and supporting them

• Able to listen question show empathy and relate well to people from all backgrounds

• Able and willing to work in partnership with others internally and externally

• A genuine passion for supporting people to maximise their financial capability

• Be flexible embrace change and be open to new ways of working and ideas

Customer service is key in this role and we would love to hear from you if you have:

• Excellent communication influencing negotiating and decision-making skills

• Well organised and able to prioritise and juggle competing priorities and deliver work to agreed deadlines and standards

• Enjoy problem solving and finding solutions to help others

For further information about the role please see the attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4 detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

We reserve the right depending on application numbers to close or extend the closing dates for positions we would therefore recommend an early application

We ask all candidates toevidencetheir right to work status during the recruitment process. Please clickherefor a list of Sponsor Licence holders in the UK and information on thetypes of rolesthat are eligible for sponsorship.

emh homes is part of emh one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feelsafe and supported.

We do this by:

• Listening to your ideas and viewsabout how you want our services to be delivered. No-one understands what matters mostthan you. Ourresident groupslet you have a say in how we manage your home and allows us to continually improve our services.
  
• Backingup our housing witha range ofsupport servicesand sheltered housingfor residents who need help to live securely and independently.