Modern Service Senior Manager

If youre an experienced aftersales leader who thrives on delivering exceptional customer experience driving commercial performance and leading high-performing teams this is a rare opportunity to step into a pivotal role within one of the largest Aston Martin service centres in the world.

As Modern Service Senior Manager youll take ownership of the day-to-day running of the modern service workshop ensuring everything operates seamlessly from workshop efficiency and team performance through to customer satisfaction and financial delivery. This is a highly visible leadership role where your impact will be felt across the business.

Youll lead and develop a skilled service team creating a culture of accountability continuous improvement and high performance. Coaching and performance management will be key helping to drive both individual progression and overall workshop efficiency. At the same time youll ensure the highest levels of customer experience are consistently delivered reflecting the standards expected of Aston Martin Works as a flagship AML-affiliated dealership.

This role offers real commercial responsibility with accountability for revenue profit and KPI delivery. Youll be proactive in identifying opportunities to improve performance streamline processes and support long-term growth. Working closely with internal stakeholders across sales finance and the bodyshop youll play a key part in ensuring the overall success and reputation of Aston Martin Works.

Youll also take the lead on managing complex or sensitive situations whether thats resolving vehicle issues handling customer concerns or navigating operational challenges. This is a role for someone who is naturally proactive solutions-focused and comfortable operating in a fast-paced high-expectation environment.

In addition youll collaborate with marketing to enhance the service offering and customer engagement strategy ensuring the customer database is fully utilised and service opportunities are maximised through targeted communication and campaigns.

Were looking for someone who brings strong aftersales or customer service experience within a high luxury or automotive retail environment ideally already operating in a leadership role or ready to take the next step. Youll need to be commercially astute confident in managing performance and able to build strong relationships at all levels including senior leaders customers and external stakeholders.

A hands-on approach excellent communication skills and the ability to remain calm under pressure will be key to your success in this role. Experience with dealer management systems and MS Office is essential and familiarity with the Aston Martin brand and product would be highly advantageous.

This is an opportunity to step into a senior leadership position within a globally recognised brand where youll have the autonomy and support to make a real impact.

Apply now to be part of Aston Martin Works and help shape the future of modern service excellence.

Belong at Aston Martin

At Aston Martin we believe that the stunning beauty craftsmanship and artistry that define our brand come from the diverse voices and talents of our extraordinary team. We are committed to fostering a culture where everyone feels valued respected and empowered to thrive.

Your unique perspectives shaped by your education culture ethnicity race gender identity sexual orientation age religion abilities and more are what make us stronger and more innovative. We celebrate the richness of diversity and actively seek individuals who bring something new to the table.

If you require any accommodations or support during the application process please dont hesitate to reach out. Were here to ensure that you can bring your best in every way.

Lets build something remarkable together.

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd