Mid-Market Launch Manager

As an Mid-Market Launch Manager on the Account Management team you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Mid-Market customers. You will be the global project manager and technical point of contact for each implementation ensuring customers deploy the Navan platform within our target launch timeframes (typically 24 months).

You will work closely with customers project finance and IT stakeholders as well as senior decision-makers to drive a smooth seamless and optimal implementation and onboarding experience. You will partner cross-functionally with our Sales Technical Integrations Product & Engineering Finance and Support teams to ensure we meet and exceed both Navans and our customers goals.

You can expect a fast-paced and dynamic culture where change is the only constant where were passionate about what we do and where we believe we can do just about anything.

• Partner with the Sales team to support new business acquisition by preparing and presenting tailored implementation plans to prospectiveMid-Market customers.
• Project manage global implementation projects from contract signature through go-live and the hypercare phase during the first weeks post-launch.
• Develop project plans coordinate deliverables and ensure timely high-quality deployments.
• Collaborate with Account Managers and build trusted advisor relationships with customers (from program administrators to senior stakeholders) to ensure implementation plans align with business goals and operational needs.
  Develop and maintain a deep understanding of Navans travel and expense product to train and enable program administrators and end users on product functionality.
• Broaden relationships within accounts beyond the core project team ensuring access to decision-makers and multiple champions across teams and levels within the organization.
• Act as the voice of the customer providing internal feedback on how we can better serve Mid-Market customers from a product and technical perspective.
• Identify opportunities to streamline implementation and onboarding processes and share best practices across the team.
• Travel to customer sites as required.

What Were Looking For:

• 3 years of experience in Project Management Customer Success Account Management or a related customer-facing role with experience managing complex projects.
• Ability to think strategically identify risks problem-solve and prioritize effectively in a fast-paced evolving environment.
• Experience managing Mid-Market implementations (SaaS or technology platforms preferred).
• Preferred background inFinTech or corporate travel management.
• Strong communication time management cross-functional collaboration and presentation skills.
• Demonstrated track record of high performance and customer success.
• High-energy proactive individual with a strong sense of ownership and initiative.
• Highly driven coachable high-EQ professionals excited to grow their careers.
• Willingness to travel for client engagements.
• Previous experience with ERP systems (e.g. Netsuite SAP Oracle) or related financial software is highly preferable.