Metering Operations Support

Closing Date

Job Title: Metering Operations Support

Location: Durrington West Sussex (Hybrid)

Contract Type: Permanent

Hours: 37 Monday to Friday

Salary: up to 32000 depending on skills and experience

There has never been a more important time to join Southern Water. As we move through AMP8 we are delivering one of the most ambitious capital investment programmes in the industry focused on improving environmental performance service resilience and longterm affordability for customers.

About the role

Smart Metering is more than just technology its a game-changer. By helping us reduce water abstraction and carbon footprint it empowers our customers to take control of their water usage and helps us detect leaks faster than ever before.

Thisbrand-new roleis your chance to be at the heart of this transformation. Reporting to the Metering Operations Team Lead youll work closely with our Customer Service teams and our Alternative Metering Service (AMS) Partner to ensure every meter installation meets the highest standards.

What you will be responsible for

• Auditing metering jobs for accuracy and compliance.
• Resolving operational exceptions and anomalies.
• Driving process reviews and continuous improvement.
• Creating and delivering training to upskill internal and external teams.
• Supporting escalations and complex issue resolution.
• Monitoring third-party performance and fostering collaboration.
• Using data to uncover trends and inform decisions.
• Championing service quality and operational excellence.

What youll bring to the role

• A strong background in customer service operations (utilities/smart metering experience a plus!).
• Sharp attention to detail and a knack for solving problems.
• Excellent communication and stakeholder management skills.
• Confidence working with data and making informed decisions.
• Experience supporting third-party partners and driving performance.
• A proactive mindset and adaptability in a fast-paced environment.

Southern Water is at the forefront of transforming Britains water industry investing significantly to enhance resilience sustainability and service excellence. With 7.8bn planned investment for 2025-30 this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact influence major strategic decisions and drive long-term value creation.

At Southern Water we believe diverse perspectives drive innovation. If youre passionate about making a positive impact and think you can bring value to our team wed love to hear from youeven if you dont tick every box. Your unique skills and experiences could be exactly what we need.

If this role isnt quite what youre looking for but are keen to be contacted about opportunities at Southern Water you can register your details here: Introduce Yourself (- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds identities and experiences. We do not discriminate based on race ethnicity gender sexual orientation age disability religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process please let us know.

Additional information

In line with Southern Waters security requirements successful candidates will be required to provide evidence of their identity eligibility to work in the UKcriminal recordcheck (DBS)and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all preemployment checks including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process Southern Water reserves the right to withdraw the offer of employment. Some positions may also requirehigher levels of security vetting which may involve providing additional documentation.

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