Mental Health Support Worker Shepshed

Make a real difference one step at a time

At our NCHA supported living service in Shepshed Leicestershire youll support adults with complex mental health needs to build independence stability and confidence in their everyday lives. This is a long-term supported living service where trust consistency and meaningful relationships are developed over time.

This is a fast-paced rewarding and emotionally intelligent role where teamwork resilience and values matter just as much as experience.

Please note the service is based in Shepshed with limited public transport. Access to your own transport is desirable.

Working Hours & Shifts

This is not a 95 role. Youll work flexible shifts across weekdays and weekends including:

• 8:00am 3:00pm
• 8:00am 4:00pm
• 10:00am 6:00pm
• 2:00pm 9:30pm

What youll be doing

No two days are ever the same but your role will include:

• Supporting individuals with complex mental health needs in a person-centred way
• Helping people to develop independence and daily living skills
• Supporting with routines such as medication appointments and daily structure
• Offering practical support with cooking cleaning budgeting and maintaining a tenancy
• Encouraging emotional wellbeing confidence and positive coping strategies
• Following reviewing and contributing to risk assessments and support plans
• Working alongside multi-agency professionals families and wider support networks
• Maintaining accurate records and following policies safeguarding and legislation
• Supporting individuals to reduce dependency on substances where appropriate
• Responding calmly and professionally during periods of emotional distress

What really matters in this role is working as part of a consistent supportive team; communication debriefing and peer support are fundamental to how the service operates.

Consistency clear boundaries and emotional awareness are essential particularly when supporting individuals experiencing distress. Youll need to stay calm under pressure prioritise effectively and maintain a professional compassionate approach throughout your shift.

Equally important is your own wellbeing knowing how to switch off at the end of the day is key to sustaining a long and fulfilling career in support work.

The rewarding moments youll value

• Seeing individuals take steps towards independent living
• Building trust and forming meaningful relationships
• Supporting people through challenges and celebrating progress
• Helping individuals feel safe stable and in control of their lives
• Developing your own resilience communication and confidence

What youll bring with you

You dont need to know everything but you do need the right mindset.

Youll have:

• Compassion and a genuine belief in recovery and independence
• Confidence supporting people with mental health needs
• Strong communication and relationship-building skills
• Resilience patience and emotional intelligence
• A proactive and solution-focused approach
• The ability to remain calm professional and empathetic under pressure
• Good organisational skills and confidence with record keeping
• An understanding of safeguarding and vulnerable adults

A driving licence and access to a vehicle is desirable.

Why join our Shepshed service

This service offers the opportunity to work in a long-term stable environment where you can build genuine relationships and see the impact of your support over time.

Youll be part of a supportive collaborative team that values reflection shared learning and continuous development. Most importantly this is a role where your values compassion and resilience truly make a difference every single day.

Did you know NCHA is officially a Great Place to Work

In fact were included in thetop 50 super-large workplaces by Great Place To Work UK. Take a look at ourworking lifebenefits andvalues to see why 77% of our colleagues say were a great place to work.

Ready to apply

If youre looking for a role where small steps lead to life-changing outcomes wed love to hear from you.

Apply now and be part of something that truly matters.

INDMED

Were Nottingham Community Housing Association known to many as NCHA. Weve been around since 1973 and were really proud of that. Were more than just a housing association: we deliver care and support to people all over the East Midlands. Readour storyto find out more about us.