Mental Health Crisis Support Worker
Job Summary
To provide frontline mental health crisis support and intervention to individuals in the South West of England operating within NHS Band 4 scope to assess triage and de-escalate acute psychological distress.
Job Duties and Responsibilities- Respond to crisis calls within target timeframes
- Conduct mental state risk assessments accurately
- De-escalate acute distress safely and effectively
- Signpost or refer to appropriate ongoing care
- Maintain clear timely clinical records
Qualifications :
- NVQ Level 4 or equivalent in Health & Social Care
- Experience in mental health or crisis settings
- Knowledge of Mental Health Act and safeguarding
- Ability to work shifts including nights and weekends
- Valid driving licence for community-based work
- Risk assessment
- Mental state examination
- Crisis de-escalation techniques
- Safeguarding procedures
- NHS clinical record systems (e.g. RiO SystmOne)
- Triage and signposting
- Empathy and active listening
- Resilience under pressure
- Clear communication
- Team collaboration
Remote Work :
No
Employment Type :
Full-time
About Company
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