Mental Health and ADHD Operations Associate Online Doctor

Closing Date: 7th August
Contract: Permanent
Recruitment Partner: Frankie McCallister-Lyas


Overview:

We are looking for a motivated Mental Health and ADHD Operations Associate to join our growing team at Boots Online Doctor. This is a full-time hybrid vacancy working 37.5 hours per week within our vibrant office in Islington London.

Reporting into our Junior Operations Manager you will support day to day administrative requirements across Boots Digital Health. As part of the admin team you will be a point of contact for day-to-day queries you will actively investigate and resolve raised enquiries and issues within the team. You will provide efficient support to the ADHD and Mental Health service for appointment management daily service operations and daily messaging alongside other required duties.

Key responsibilities:

• Support with appointment management for booking and rescheduling clinical appointments.
• Coordinating daily service ops for appointments and maintaining database accuracy.
• Support daily scheduled messaging with patients and cancellations/discharges
• Follow up with patients on payment failures and service engagement .
• Supporting cross-team admin queries.
• Registering referrals and liaising with GPs
• Provide minutes for weekly/fortnightly/monthly meetings.
• Adhoc support for the wider Admin Operations Team to support Clinical Operations and Business Operations Associates during periods of annual leave and busy periods.
• Work closely with the complaints team to ensure complaints are escalated tracked and resolved in accordance with SLA.

What youll need to have:

• Recent administrative experiences working in a fast-paced environment.
• Comfortable with technology you will need to become familiar with several internal systems. We use: Microsoft Office G-Suite Slack and Zoom.
• The ability to deal with sensitive information and demonstrate confidentiality.
• Self-motivated to own your workload and efficiently work through your tasks.
• Ability to work under pressure and to tight deadlines.
• Proactive can-do attitude to find solutions and get things done.

It would be great if you also have:

• Relevant secretarial / administration qualification.
• Exposure to working with a healthcare environment (or other regulated environment such as finance or insurance).

Rewards designed for you:

Pension membership
Partial paid maternity leave
Discretionary annual bonus
Generous employee discounts
Flexible benefits scheme
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us:

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Whats next:

If your application is successful our in-house recruitment team will be in touch to arrange any next steps and to answer any initial questions you have. If you have not been successful on this occasion youll be notified by email.

Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

We hope to hear from you soon.
Be brilliant with Boots.
Keywords
ADHD OPERATIONS