Membership Officer

Job title: Membership Officer
Salary: You will receive 44358 per annum (London based salary) or 39587 per annum (non-London based salary) excellent benefits.
Hours:Full time 35 hours per week.
Location:Office (with home working) or remote.
Contract type:Permanent
Job brochure: Royal College of Speech and Language Therapists (RCSLT) are seeking a Membership Officer to coordinate and deliver high volume operational processes that directly impact the member experience.

The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over24000 members and employs around65staffpredominately basedin a London RCSLT also has offices in Belfast Edinburgh and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research producing guidance holding events and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The Membership Officer is responsible for delivering accurate and timely membership administration and highquality support across the member lifecycle. The postholder ensures the consistent processing of membership applications payments renewals and data quality working to established standards and procedures. Responsibilities include processing payments resolving routine and moderately complex membership or payment queries supporting reconciliation work with Finance and assisting with the operational delivery of the annual renewals cycle.

The role also contributes to continuous improvement by investigating non-routine issues identifying recurring trends or data anomalies and recommending process or system addition the position supports reporting and operational planning through the production and analysis of regular and ad-hoc reports while working collaboratively with Finance Digital and Member Support teams to ensure smooth operations effective communication and high standards of member service.

The ideal candidate will have experience in membership or customer administration within a high-volume processing environment with working knowledge of CRM systems such as Salesforce Direct Debit processes and online payment systems. They will demonstrate strong attention to detail excellent organisational and communication skills and the ability to manage a varied workload while meeting deadlines with minimal supervision. Experience handling member enquiries maintaining accurate data records resolving routine and moderately complex issues and identifying data anomalies is essential alongside an understanding of data-protection requirements and common membership-related queries.

The role requires a proactive calm and solutions-focused individual who can investigate issues interpret information and apply appropriate resolutions within established guidelines. The successful candidate will work collaboratively across teams contribute to continuous service improvement and maintain high professional standards while supporting equality diversity and the charitable aims and objectives of the Royal College of Speech and Language Therapists.

Please see the job description with more information regarding the required experience and skillset needed for this role.

Closing date for applications:End of dayFriday 29 May 2026.

Ourinterviewprocesswill be in person in ourLondon Bridge Office the weekcommencing15 will be a task that will be needed to be completedas part of the interview process.

Your application should consist of:

1. A full CV including the names and addresses of two referees (at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent.

2. A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Membership Officer and how your skills and experience meet the essential criteria of the role.(Please note that for your application to be considered you need to submit both your CV and cover letter).

3. Completed applications should besubmittedthrough ourrecruitmentportalPersonio.Note:Thesuccessful candidate musthave the right to work in the UK.

Should you wish to discuss the role in strict confidence or for more details aboutthe role please contactClare Crego-Molloy().

Our recruitment principles

We are committed to a fair transparent and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

Our commitment to Equity Diversity and Belonging (EDB)

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity diversity and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution experience knowledge and skills. We welcome applications from candidates of all different backgrounds.