Membership Coordinator

We are currently seeking a proactive relationship-focused and resourceful Membership Coordinator

The on target earning potential for this role is 35543 per annum - comprising a base salary of 28543 plus a qualified estimate of 7000 in gratuities and service charge* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards

For the past century weve been making memories at our iconic hotel and sporting retreat in rural Perthshire. Gleneagles Townhouse our luxury hotel and members club on St Andrew Square Edinburgh has created an exciting new chapter in our history. Crowned Employer of the Year at the 2024 Cateys and retaining our Michelin Guide - One Key Distinction for the second year in 2025 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career some work full-time while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

• Delivering exceptional customer service youll act as a proud Ambassador for The Townhouse creating a warm welcome and building meaningful relationships with both new and existing members
• As the primary contact for our members and prospective members youll deliver an exceptional concierge experience handling enquiries requests and feedback with warmth and professionalism. From arranging restaurant gym reciprocal club and event bookings to anticipating individual needs youll ensure every interaction reflects the luxury standards of The Townhouse
• Working at pace youll be juggling many different communication channels and system interfaces at the same time whether youre answering and redirecting incoming calls answering members WhatsApp messages and emails or using our booking and member profiling software to make reservations and build member profiles
• Supporting our Membership & Membership Experience teams with all administrative elements of the membership lifecycle from onboarding through to renewals and resignations
• Youll be an internal champion for our member database maintaining an overarching understanding of how its used throughout the Townhouse. Taking ownership of the quality and accuracy of the database youll ensure member profiles preferences visit history and key interactions are consistently maintained to support personalised member experiences
• Providing administrative and operational support across the Membership and Membership Experience teams contributing to projects process improvements and the successful delivery of departmental objectives. Youll also prepare accurate reports dashboards and administrative information to support the monitoring of membership activity engagement and performance
• Youll oversee and coordinate member events assisting with the planning coordination and delivery of member events ensuring every detail is organised to the highest standard
• Attending weekly BEO meetings ensuring all member events are accurately communicated and operational departments are fully briefed
• Hosting member events alongside the Membership team youll ensure departments are fully briefed event spaces are prepared members are warmly welcomed and guests enjoy an exceptional experience throughout
• Youll have a fantastic knowledge of the facilities available for private events including room capacities suitable event types entertainment options food service timings menu offerings AV capabilities and special requests; youll gather accurate requirements and pass comprehensive information to the Events team ensuring a seamless handover for further discussion and planning
• Interacting with our members and guests alike always warm professional helpful and doing everything you can to exceed their expectations playing your part in making their experience with us luxurious in every way. Putting the needs of our members first you recognise that for them to receive an elevated experience youre focus on the finer detail is vital

• You have fantastic experience in hospitality membership customer service or a client-facing environment and you understand the importance of building lasting relationships and creating memorable experiences. You naturally go above and beyond to exceed expectations and strengthen member engagement
• A passionate ambassador for The Townhouse you actively promote our facilities events and membership offering continually identifying opportunities to enhance the member and guest experience while supporting membership growth and retention
• Your attitude and approach are always positive professional and solution-focused; no matter how many times an issue has been presented to you you consistently deliver a fresh perspective demonstrating patience empathy and a genuine desire to help
• Taking great pride in everything you do you recognise that every interaction contributes to both the member journey and the wider team culture. Youre highly dependable take ownership of your responsibilities and consistently deliver to the highest standards
• Exceptionally organised and detail-oriented you can confidently manage multiple priorities while maintaining accuracy and efficiency understanding that its often the finer details that transform a good experience into an exceptional one
• You maintain impeccable personal presentation and uphold the highest standards of professionalism at all times creating a welcoming polished and organised environment that reflects the premium standards of The Townhouse
• Confident communicating with a wide range of people youre approachable personable and discreet with the ability to build rapport quickly and handle enquiries requests and feedback with professionalism and care
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• A generous refer a friend scheme

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026 our full-time employees can expect to receive around 7000 in addition to their annual salary

If you are our next Membership Coordinator please forward your most recent CV to us today!

INDHP