Membership Advisor

Customer Experience Advisor (Membership Applications Advisor)

Role: Permanent
Location: Cookham hybrid (2 days office / 3 days remote)
Salary: 26000 Benefits

Were looking for a Membership Applications Advisor to join our Customer Experience team. If youre a customer-focused professional with excellent attention to detail and a passion for delivering exceptional service wed love to hear from you.

About the role

Youll play a key role in helping prospective and existing members navigate their CIM membership journey. From advising on the most suitable membership grade to assessing applications and supporting onboarding youll ensure every interaction is professional personalised and delivers an outstanding customer experience.

This is a fantastic opportunity for someone who enjoys building relationships solving problems and helping customers achieve their professional goals.

What youll be doing

• Providing expert guidance to new and existing customers on CIM membership grades and benefits.
• Processing membership applications from submission through to completion with accuracy and attention to detail.
• Reviewing and assessing evidence against membership criteria.
• Supporting members through upgrades and onboarding opportunities.
• Working collaboratively across teams to promote understanding of membership grades and criteria.
• Taking ownership of customer journeys and identifying opportunities for continuous improvement.
• Keeping up to date with CIM member benefits and encouraging engagement and uptake.
• Representing CIM and promoting membership at events when required.
• Supporting colleagues across the Customer Experience team to deliver excellent service.
• Maintaining an understanding of the marketing profession industry trends and career pathways.

What were looking for

• Excellent customer service skills across multiple channels including telephone email webchat and social media.
• Strong communication and relationship-building skills.
• Exceptional attention to detail and accuracy.
• Ability to work collaboratively across teams and departments.
• Confidence in evaluating information and making informed decisions.
• Experience using Microsoft Office applications.
• A proactive approach with a willingness to learn and develop.
• Customer-centric and passionate about delivering a great experience.
• Empathetic and approachable.
• A natural problem-solver and solution finder.
• Positive adaptable and comfortable with change.
• Motivated to exceed expectations.
• Open to feedback and committed to continuous improvement.

What youll get:

• 25 days annual leave plus bank holidays (pro rata)
• Pension contribution scheme
• Training and development opportunities
• Life assurance scheme
• Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)

CIM. The Chartered Institute of Marketing. We are at the forefront of all that is vital in marketing. From qualifications and consultancy to sustainable working and thought leadership our impact is felt far and wide.

We welcome applications from people of all backgrounds experiences and identities. We are committed to creating an inclusive workplace where everyone feels they belong. If you require any reasonable adjustments during the recruitment process please let us know and well be happy to support you.

CIM we stand for better marketing.

Values - Confidence Curiosity Collaboration and Integrity

Apply now to join our team!

Required Experience:

Unclear Seniority