Meeting & Events Assistant

To be a Meeting & Events Assistant we want to see talentand passionso that you can deliver exceptional customer service ensuring that both standards and specifications are met creating a service delivery that will be an occasion for all guests.

Working within the Meeting & Events department you will be part of a team delivering a high quality of service to our customers maximising on all sales opportunities.

Through your professional attitude and strong knowledge of our products you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.

Key Tasks will involve:

• Anticipate guests needs respond promptly and create solutions to any issues that may arise.
• Serve food and drinks ensuring that requests and queries are responded to in a timely and friendly manner.
• Understand your areas of responsibility ensuring everything runs effectively in line with brand specification.
• Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to during and after service.
• Ensure that function rooms are prepared in line with customers requirements.
• Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
• Attain a working knowledge of the event/function taking place together with the menu and wine list.
• Collect food and beverages; serve to guests according to establishment procedures and standards.
• Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
• Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
• Service meeting and event rooms to the required standards.

More importantly you must enjoy what you do!have a great personality be confidentand have acan do attitude.

In return we offer:

• Competitive room rates at our other hotels nationwide
• Ongoing career development apprenticeships internal training and more
• Discounts on all food and beverage
• Discounted stays worldwide
• Uniform provided

Required Experience:

Junior IC