Medevac Specialist

Working Model: Remote
Salary:comprehensive benefits
Working Pattern: 4 on 4 off
Start Date: Monday 3rd August 2026

Are you ready to take the next step in your career and make a meaningful impact Were looking for a Critical Care & Transport Case Manager to join our expert team supporting members around the world during complex and critical situations.

This is a unique opportunity to work in a fast-paced internationally focused environment managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.

In this role youll take ownership of complex medical cases including evacuations repatriations and critical care scenarios. Working closely with our Medical Team providers and internal stakeholders youll ensure cases are managed efficiently professionally and with empathy.

Youll also play a key role in supporting and mentoring junior Case Managers contributing to team development and service excellence.

This is a highly rewarding role where your work directly impacts people during some of their most critical moments.

• Manage complex cases including:

  • Medical evacuations and repatriations (commercial and air ambulance)
  • Intensive care and high-dependency admissions
  • Long-term inpatient cases (9 days)
  • High-risk country admissions and private hospital evacuations
  • Repatriation of mortal remains

• Collaborate with medical professionals to review and manage ongoing cases

• Maintain clear professional communication with all stakeholders

• Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met

• Accurately update financial reserves and cost projections

• Review and approve transportation invoices ensuring accuracy and timely payments

• Support with customer service and pharmaceutical cases when required

• Identify and escalate risks issues or service improvements

• Provide guidance coaching and support to junior team members

• Experience in claims handling case management or a high-paced customer service environment
  • 2 years claims/case management experience OR
  • 3 years customer service experience (contact centre preferred)
• Strong communication skills with a professional empathetic approach
• Ability to manage complex sensitive situations under pressure
• Excellent organisational and decision-making skills
• A proactive and team-oriented mindset

Desirable:

• Experience in insurance healthcare or assistance environments
• Knowledge of claims processes and policy interpretation
• Additional language skills

• Training: Monday Friday 09:00 17:30
• Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 20:30
• After probation: 4 on / 4 off 08:00 20:00

• Fully remote working
• Structured training and ongoing support to help you succeed
• Opportunity to gain experience within international private medical insurance
• A collaborative professional and supportive working environment

• Bupa dental cover to support your oral health
• Health Shield cash plan (including optical and everyday healthcare)
• Comprehensive travel insurance for added peace of mind
• Royal London pension scheme to support your future
• Death in service benefit for financial protection
• Paid volunteer days to give back to causes that matter to you
• Birthday day off Christmas Eve off
• 22 days holiday 8 bank holidays (increasing to 30 days with tenure pro-rated depending on shift pattern)

Youll be joining a team of experienced supportive and dedicated professionals with real opportunities to learn grow and advance your career.

At IMG were committed to helping you realise your potential whether youre looking to advance your career or take on a new challenge this is the place to do it.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin religion gender gender identity or expression sexual orientation genetic information disability age veteran status and other protected statuses as required by applicable law.