Marketing And Communications Specialist

Marketing and Communications Specialist

Manchester

Discretionary Company Bonus Scheme

Salary up to 36k

Monday Friday (37.5 hours per week - hybrid)

Our perks

• 25 days holiday (rising to 28 after 3 years service) plus bank holidays to take time to recharge and do something you love.
• Private Medical - via vitality with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employees and children claiming money back for dental optical etc
• Pension Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast drinks and fruit in the office you can help yourself to cereals toast fizzy drinks and lots of fruit.
• Employee discounts discounts you can access anywhere anytime for all major shops.
• 1 day volunteer day per year an opportunity to give back to the community each year.
• Mental health care 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave enhanced company sick pay.
• Enhanced family leave we provide enhanced family leave for primary and secondary caregivers.

Oodle who are we

Our mission is to empower our customersby delivering simple experiences straightforward lending products and compassionate support from application to final payment and beyond. Since 2016 weve supported tens of thousands of customers on their car buying journey

As an employer your career is important to us.Were committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth providing opportunities for learning development and career progression.

Were looking for a Marketing & Communications Specialist to support the delivery of clear compliant communications across the business covering both consumer and introducer audiences. Youll play a key role in shaping our tone of voice while executing B2C and B2B marketing activity.

The Role

The role and team

The Marketing team at Oodle is responsible for developing the Oodle brand and owns the outward facing presentation of Oodle across all channels. We deliver clear engaging and compliant marketing materials and communications that support good customer outcomes and build trust across both our consumer (B2C) and introducer (B2B) audiences.

Youll work closely with marketing compliance legal and commercial teams to ensure all communications (customerfacing and dealerfacing) are clear fair and aligned to FCA regulations and Consumer Duty expectations.

This role combines handson marketing delivery with a strong focus on tone of voice ensuring information is accessible professional and appropriate for each audience whether thats a customer seeking clarity or a dealer partner needing timely practical information.

What youll be doing

Your daytoday work will involve delivering marketing activity while championing clear compliant communication standards across the business. This will include:

• Support day-to-day marketing activity across B2C and B2B channels delivering campaigns content and communications aligned to business objectives
• Create and manage email marketing campaigns including e-shots customer journeys segmentation and A/B testing to drive engagement and retention
• Develop and deliver digital acquisition activity across key channels monitoring performance and identifying opportunities to improve reach conversion and ROI
• Produce and maintain marketing materials including social media content design assets presentations and website updates
• Write review and refine customer and dealer communications to ensure clarity consistency tone of voice and alignment with brand compliance and Consumer Duty requirements
• Monitor customer feedback and reviews identifying insights and trends to enhance communications campaigns and overall customer experience
• Collaborate with internal teams including legal and compliance to ensure all communications meet regulatory standards and support business needs
• Analyse campaign performance and present insights and recommendations to stakeholders championing the voice of the customer across all communications

About you

• Experience in a marketing or communications role ideally within financial services automotive or another regulated environment
• Proven ability to deliver multi-channel marketing activity across email digital social media PR print and web
• Strong writing editing and proofreading skills with a focus on clear customer-friendly communication
• Experience using CRM marketing platforms (e.g. Salesforce Marketing Cloud HubSpot or similar) to build deliver and optimise campaigns and customer journeys
• Data-driven mindset with experience using tools such as Google Analytics and A/B testing to track performance and improve outcomes
• Strong social media and content creation skills including planning scheduling engagement and performance analysis
• Ability to use AI tools and platforms to support marketing and communications activity improve efficiency and help scale daytoday tasks is desirable.
• Comfortable working within compliance and legal frameworks with high attention to detail and a focus on fair customer outcomes
• Experience creating visual assets using design tools such as Adobe Creative Suite (e.g. InDesign Photoshop) and/or Canva
• Proactive organised and collaborative with the ability to manage multiple priorities work with stakeholders and utilise tools (e.g. CMS design platforms AI) to enhance marketing effectiveness

Location & working pattern

This role is based in our offices in Manchester. We work flexibly combining remote working with inperson collaboration and typically spend 1-2 days per week together in the office.

Occasional travel between our London Oxford and Manchester offices may be required (with expenses covered when travelling to a noncontracted location).

Hiring Process

• Preliminary Interview (30 mins)
• Marketing Task a short practical exercise to assess written communication campaign thinking and tone of voice
• Face to Face Interview (1 hour)
• Final Interview (45 mins)

Our Values

Our values are our personal brand and form the foundation of what we care about most. They guide us in working towards shared goals and are part of our DNA kept front of mind by every Oodler when making business decisions.

• Think customer theyre at the heart of everything we do.
• Embrace being human empathy and diversity make us stronger.
• Strive for awesome its awesome when we do better every day.
• Everyones a builder were in this together and we win as a team.
• Bravely honest were honest with ourselves and everyone else.

To find out more about our culture and what happens at Oodle check out ourLinkedIn.

Oodle is proud to be an inclusive workplace and we recognise diversity of experience thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our Oodlers who strive to make positive impacts to our cultures.

Wed love if you could submit your application online but if you need an alternative method or need reasonable adjustments to take part in the interview process please email

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