Marine Cargo Claims Handler

Our Cargo & Fine Art & Specie claims team are now looking to recruit a claims handler to join our dynamic and expanding successful candidate will have solid experience of negotiating complex claims including cargo commodity trading and logistics. Prior exposure to Fine Art & Specie claims handling would also be beneficial.

Role Responsibilities:

• You will be handling a variety of claims and responsible for managing your own allocated portfolio of accounts.
• Your portfolio will consist principally of open market / binder business on a wholesale basis.
• You will be handling claims arising from a broad mix of industries including automobile physical damage carriers/warehouse legal liability contractors equipment motor truck cargo primary and excess stock project cargo including delay in start-up/consequential loss stock throughput sub-sea and offshore equipment and fine art & specie.
• You will be handling claims from first advice to final settlement to include setting up first advice processing and managing subsequent movements on Lockton internal claims systems / ECF / Class.
• You will be required to meet the agreed Service Standards volumes and performance levels in line with the Key Performance Indicators and handle claims efficiently in a proactive manner through physical and/or electronic broking negotiations & management of claims payment process.
• You will assist & represent the client in discussions with insurers on large contentious or complex losses.
• For key accounts you will be responsible for maintaining the claims relationship including regular calls and provision of claims reports to clients and the management of Insurers.
• You will be expected to work closely with the Cargo & Fine Art & Specie placing teams keeping them appraised of all key loss developments and identification of trends.
• You will be reporting to our Cargo Claims Advocate.

• Experience in marine cargo claims
• Some knowledge of policy coverage and associated benefits and exclusions.
• Proficient in using the London market systems e.g. ECF CLASS
• ACII qualifications would be an advantage.
• Display excellent communication and interpersonal skills networking influencing and negotiation skills
• Excellent use of standard Microsoft applications.