Call Handler Business Support Administrator PT

Our Client is an award-winning telephone answering and business support company proudly supporting over 100 businesses across a wide range of industries.

They act as an extension of their clients businesses providing professional call answering diary management CRM updates appointment booking payment processing lead chasing and administrative support.

Our team works across more than 30 different CRM systems for our clients alongside our own in-house systems making this a varied fast-paced and rewarding role.

The Role

We are looking for an experienced and confident Call Handler / Business Support Administrator to join our friendly team in Peacehaven on a Part time Basis Monday & Friday -5pm & Thursday Afternoon.

This is much more than a traditional telephone answering role. You will become an extension of our clients businesses ensuring every caller receives exceptional customer service.

Key Responsibilities

• Answer incoming calls professionally on behalf of a variety of businesses.
• Take accurate messages and forward them promptly to clients.
• Book appointments and manage diaries.
• Update and maintain multiple CRM systems.
• Process payments on behalf of clients.
• Follow up enquiries leads and outstanding payments where required.
• Respond to customer enquiries via telephone and email.
• Handle complaints and issues professionally and efficiently.
• Maintain accurate records and call logs.
• Learn and work across multiple business sectors and systems.

About You

The successful candidate will have:

• Previous experience in a telephone-based customer service or call handling role.
• Excellent communication skills and telephone manner.
• Strong computer literacy and confidence learning new systems quickly.
• Experience using CRM systems (experience with multiple systems is advantageous).
• Excellent attention to detail and accuracy.
• The ability to multitask and work in a fast-paced environment.
• A professional friendly and positive attitude.
• Flexibility to work additional hours when required.
• Availability to provide additional cover during school holidays as this is when the majority of our additional staffing requirements arise.

What We Offer

• A friendly and supportive working environment.
• Full training on our clients and systems.
• The opportunity to work with over 100 different businesses.
• A varied role where no two days are the same.
• Additional hours available throughout the year.
• The chance to join an award-winning local business.