Manager, Technical Support Engineering

What Youll Do

Support is a deep part of our culture here at Weights & Biases by CoreWeave. We believe the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. As Manager Technical Support Engineering youll lead a team of support engineers helping them grow operate at a high level and deliver best-in-class experiences for our users every day.

About the role:

• Lead coach and develop a team of Technical Support Engineers setting a high bar for quality responsiveness and technical depth
• Own team performance against SLA commitments identifying and addressing gaps in coverage tooling and process
• Partner cross-functionally with Engineering Product and Field Engineering to surface customer trends escalate critical issues and close the feedback loop between users and builders
• Build and maintain a culture of curiosity and continuous learning helping your team stay sharp on the W&B product and the broader AI/ML ecosystem
• Hire onboard and ramp new team members setting them up for success from day one
• Develop team members careers through regular 1:1s structured feedback and growth-oriented development plans
• Identify systemic gaps in documentation tooling or process and drive improvements in collaboration with internal stakeholders
• Represent the voice of the customer in cross-functional discussions translating support trends into actionable product insights
• Own the on-call rotation structure for weekend and off-hours coverage across the team

Who You Are

• 4 years of experience managing a technical support or field engineering team ideally in a SaaS or AI/ML environment
• Hands-on technical background youve worked in a support engineering or ML role and can speak credibly about the problems your team is solving
• Experience working in a high-growth startup or fast-moving technology company where the roadmap shifts and youve had to adapt quickly
• Strong cross-functional collaborator you build relationships across teams and know how to influence without authority
• Data-driven approach to team management: you track what matters spot trends and use metrics to drive decisions
• Clear direct communicator who gives feedback with care and holds the team to a high standard
• Passion for AI/ML and genuine interest in the tools and workflows your customers use every day

Preferred

• Familiarity with the Weights & Biases product or experience supporting ML practitioners
• Experience with cloud infrastructure (AWS GCP Azure) or Kubernetes in a support or technical context
• Background in Python or experience supporting a Python-heavy user base
• Prior experience building or scaling a support function from the ground up
• Experience with ML frameworks such as PyTorch TensorFlow or JAX

Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match.

Why Us

We work hard have fun and move fast! Were in an exciting stage of hyper-growth that you will not want to miss out on. Were not afraid of a little chaos and were constantly learning. Our team cares deeply about how we build our product and how we work together which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry who will want to learn from you too. Come join us!

The base salary range for this role is 98000 to 163000. The starting salary will be determined based on job-related knowledge skills experience and market location. We strive for both market alignment and internal equity when determining addition to base salary our total rewards package includes a discretionary bonus equity awards and a comprehensive benefits program (all based on eligibility).

What We Offer

The range weve posted represents the typical compensation range for this role. To determine actual compensation we review the market rate for each candidate which can include a variety of factors. These include qualifications experience interview performance and location.

In addition to a competitive salary we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings; for roles in other locations benefits vary and are shared during the hiring process. These include:

• Medical dental and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

California Applicants

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Equal Opportunity & Accommodations

CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA) CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process unless such accommodation would cause an undue hardship. If reasonable accommodation is needed please contact: .

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information applicant must either be (A) a U.S. person defined as a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (green card holder) (iii) refugee under 8 U.S.C. 1157 or (iv) asylee under 8 U.S.C. 1158 (B) eligible to access the export controlled information without a required export authorization or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may for legitimate business reasons decline to pursue any export licensing process.