Manager, Inside Sales (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!

As a Manager of Inside Sales youll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Unassigned Mid-Market Enterprise and Strategic customers. Your team will cover renewals across LOA TBH and complex or multi-org accounts ensuring a best-in-class experience for every customer while driving predictable retention and growth outcomes.

Youll play a key leadership role in building an inclusive high-performance culture rooted in coaching collaboration and accountability. Youll also partner closely with Sales Managers Customer Success and cross-functional partners to ensure alignment on renewal strategy forecast accuracy and execution on strategic accounts.

This is a full time role that will be held from our London Hub.

• Hire onboard and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s career development support and skill-based coaching on negotiation forecasting and customer engagement
• Own NRR performance for assigned renewals while monitoring and managing to key KPIs including forecast accuracy GRR expansion and churn/contraction metrics
• Lead renewal forecasting pipeline reviews and inspection of deal quality - ensuring accuracy consistency and timely execution
• Analyze data to identify at-risk renewals and guide the team to act early and strategically
• Coach to and iterate on renewal playbooks for LOA/TBH coverage multi-org renewals and non-ELA accounts ensuring clarity on process and ownership
• Collaborate closely with Sales Managers GTM leadership Customer Success Deal Desk Legal and Finance to align on renewal strategy account coverage and engagement plans for strategic customers while streamlining quoting approvals and deal execution
• Act as the senior level sponsor for complex or high-value renewals - partnering with senior partners navigating escalations and ensuring a positive customer experience at every step
• Champion operational discipline - improving data hygiene renewal velocity and forecast predictability through consistent coaching and accountability

• 5 years in B2B SaaS renewals account management or sales including 2 years leading teams
• Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
• Strong cross-functional collaboration skills - able to build trust and alignment with Sales Success and Operations leaders
• Strong sales skills operational rigor: adept at discovery demo negotiation forecasting inspecting pipelines and making data-driven decisions
• Experience with Salesforce and renewals tooling (e.g. Ironclad) and strong understanding of SaaS metrics (GRR NRR expansion rate)

• German or French proficiency to support EMEA customers
• Prior experience helping build or scale a regionalised renewals or inside sales organisation

At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.

By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.