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Manager, Global Collections (London or Dublin)
Job Location:
Monthly Salary:
Posted:
21 May 2026 (30+ days ago)
Posted:
Application Deadline:
18 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together. Our values guide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at .
About the Role:
Sitecore is seeking a Manager Global Collections to lead our collections team. Global Collections focuses on Sitecores most important asset its cash - ensuring that we collect what our customers owe in a collaborative professional but firm manner.
What Youll Do:
- Manage and develop a global team of collectors based in the USA Europe and Asia
- Own the performance of the team and continually assess it using a range of metrics analysing and recommending improvements
- Build relationships with other areas of the business (billings sales tax legal order operations) to improve collections efficiency and effectiveness
- Develop a strategy for how the team operates as AI becomes more prevalent
What You Need to Succeed:
- A strong sense of personal ownership of the teams performance
- 5-10 years collections management experience in a global organisation
- Experience managing and developing a team
- Excellent verbal and written communication skills
- An ability to dive into complexity simplify and drive through to a positive conclusion for the company
- An aptitude for working with relevant data and tools
Equal Opportunities at Sitecore
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race colour ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
How we hire
At Sitecore we put a lot of care and time into who we hire. We believe that to build the best products we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview a conversational-style interview where we get to learn more about you.
Required Experience:
Manager
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
