Manager, EMEA Site Delivery Lead

DePuy Synthes is recruiting for a Manager EMEA Site Delivery Lead located in Zug Switzerland OR Leeds UK OR Loughbeg Ringaskiddy Ireland

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

Zug Switzerland - Requisition Number: 074603

Loughbeg Ringaskiddy - Requisition Number: 081009

Leeds UK - Requisition Number:081010

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

TheManagerEMEASite Delivery Leadis responsible forendtoend delivery of onsite and regional technology services ensuring stable secure and highquality IT operations across supportedEMEAlocations. This role partners closely with business leaders global IT teams and vendors to translate business needs into reliable technology solutions drive operational excellence and lead continuous improvement initiatives. The position plays a critical role in enabling manufacturing commercial and corporate functions through dependable technology services and strong site engagementand reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites ensuring alignment with global IT standards and local business needs.

• Manage daytoday IT operations including enduser services infrastructure application support and sitespecific technology needs.

• Serve as the primary technology point of contact for site and regional business leaders building strong partnerships and ensuring high customer satisfaction.

• Lead incident problem and change management activities to minimize business disruption and ensuretimelyresolution of issues.

• Oversee local and regional vendors and service providers managing performance contracts and servicelevel agreements.

• Drive execution of global and regional IT initiatives including deployments upgrades and lifecycle management activities.

• Ensure compliance with cybersecurity data privacy quality and regulatory requirements applicable to medical device environments.

• Lead coach and develop site or regional technology team members fostering a culture of accountability collaboration and continuous improvement.

Qualifications

Education

• Bachelors degreerequiredin Information Technology Computer Science Engineering ora relatedfield.

• Masters degree (MBA or MS) preferred.

Experience and Skills

Required:

• 6-8years of progressive experience in IT service delivery site IT operations or technology services roles within a regulated or enterprise environment.

• Technical skills including knowledge of enduser computingnetworkand infrastructure services ITSM processes (incident problem change) and vendorsupported technology environments.

• Ability to align technology services to operational and commercial business needs manage budgets and prioritize demand effectively.

• Proven experience leading teams influencing without authority and partnering with senior stakeholders across functions and geographies.

• Experience managing thirdparty vendors and service providers including performance management and issue escalation.

• Strong problemsolving communication and customerservice orientation in fastpaced site environments.

Preferred:

• Experience supporting manufacturing supply chain or commercial operations within medicaldevice life sciences or similarly regulated industries.

• Familiarity with cybersecurity data privacy and compliance requirements in global enterprises.

• Demonstrated experience leading regional or multisite IT service delivery includingEMEAoperations.

• Exposure todigital workplace cloud services or infrastructure modernization initiatives.

• Experience with continuous improvement frameworks and service quality metrics.

Other:

• Languages: Englishrequired; Spanish and/or Portuguese preferred.

• Travel: Up to 25%regionaland international travel.

• Certifications: ITIL PMP or similar certifications preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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