Manager Data Center
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Job Summary
You will oversee site performance across service delivery infrastructure reliability sustainability compliance and customer experience. As the operational leader for your sites you will be accountable for maintenance activities asset management capacity planning incident management budget performance and team development ensuring all services are delivered in line with agreed standards SLAs and KPIs.
What youll do
- Lead the day-to-day operation of multiple data centre sites ensuring infrastructure reliability operational excellence and customer satisfaction.
- Drive compliance with Digital Realtys Health & Safety policies governance requirements and operational procedures.
- Oversee maintenance repairs upgrades capacity management and customer service activities ensuring all work is completed safely efficiently and to a high standard.
- Manage site performance against operational KPIs customer SLAs and budget objectives.
- Lead incident event and problem management activities to minimise service disruption and improve operational resilience.
- Ensure site documentation risk registers and asset records are maintained and compliant with company standards.
- Support capacity planning infrastructure projects and operational improvements across the sites.
- Lead coach and develop a team of managers engineers and technicians fostering a culture of accountability collaboration and continuous improvement.
- Participate in customer audits site visits and the operational on-call escalation process.
What youll need
- Bachelors degree or equivalent in a relevant technical discipline.
- Strong experience leading teams within a mission-critical environment such as data centres telecommunications critical infrastructure or industrial power.
- Experience with maintenance management systems operational governance and project planning.
- Strong understanding of critical infrastructure operations and asset management.
- Strong leadership communication and stakeholder management skills.
- Excellent problem-solving prioritisation and decision-making abilities.
- Customer-focused proactive and results-driven mindset.
ITIL and/or ServiceNow experience is advantageous but not essential.
Required Experience:
Manager
About Company
With Digital Realty, you can leverage our full interconnection capabilities across our global ecosystem including data centers, connectivity and cloud services.
