Manager, Customer Service
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Job Summary
Who We Are
ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the Companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and more information about Enovis please visit .
What Youll Do
Responsible for overseeing the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Develops customer service department procedures. Liaises between customers and manufacturing sales field service order processing and accounting to resolve status production delivery and billing inquiries. Reviews warranty claims. Develops and manages return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Selects develops and evaluates personnel to ensure the efficient operation of the function. First level of managerial position. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Works on issues of a diverse scope where analysis of situation or data requires evaluation of a variety of factors. Typically manages a department of Professional track employees but may also have support track direct or indirect reports.Equal Employment Opportunity
At Enovis we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit qualifications and the needs of the business. We uphold a policy of equal treatment for all employees and applicants without discrimination based on race color religion national origin sex sexual orientation gender identity age veteran status disability or any other characteristics unrelated to a persons qualifications or job performance. This commitment extends to all aspects of employment including recruitment hiring job assignments compensation training promotion demotion transfers layoffs discipline and separation as well as all other terms and conditions of employment.
Required Experience:
Manager
About Company
At Enovis, we develop clinically differentiated medical technology solutions that generate measurably better patient outcomes and transform workflows. Our brands include Aircast, Chattanooga, CMF, Compex, Enovis Surgical, DonJoy, Dr. Comfort, Exos and Procare.
