Manager, Client Sucess

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Job Description:

As Manager you play a key supporting role in enabling the successful delivery of client partnership commitments across global and market levels. You will work across Business Leadership Operations Activation and Strategy to ensure alignment coordination and smooth execution of all activity.

You support craft leadership in delivering against agreed client deliverables including performance framework tracking such as TRR Global QBRs process cascading through internal bi-weeklies and collation of local and regional action plans ensuring work is delivered accurately on time and to a high standard.

You are a key day-to-day contact for internal teams and a supporting contact for the client helping ensure everything is operating smoothly accurately and on deadline. You are building your understanding of the clients business the global operating model and how different markets contribute to overall success.

In this role you will work closely with global and regional leads to ensure that key outputs and deliverables are aligned to client expectations and grounded in strong operational foundations. You will help ensure that global principles processes and best practices are consistently applied across markets.

As a Manager you are highly organized and detail-oriented with strong coordination skills. You are developing your ability to manage multiple stakeholders track complex workstreams and contribute to effective ways of working across a global network.

ROLE AND RESPONSIBILITIES:

Client

• Support the delivery of client partnership commitments including collation of quarterly survey results across markets globally to be shared with key stakeholders.
• Responsible for the timely and accurate delivery of day-to-day requests from key global clients and internal teams.
• Support tracking of deliverables timelines and performance across global and market levels
• Help identify risks to delivery and escalate or coordinate resolution as needed
• Build relationships with day-to-day client contacts and key regional stakeholders.
• Support the development of client materials updates and reporting.
• Contribute to global views status updates and performance tracking.

Internal

• Day-to-day project management support across the global account
• Work with Global and Regional leads across Business Leadership Strategy Activation and Operations to ensure aligned delivery.
• Support coordination across markets / regions to ensure consistency in outputs and timelines.
• Attend internal global and regional statuses contributing to agendas where appropriate.
• Build relationships and support the needs of cross-functional teams working on the account.
• Support global processes such as annual planning templates trackers dashboards and reporting.
• Help drive adoption of best practices and ways of working across markets.
• Stay up to date with the Omnicom offerings along with global media and marketing landscape changes to support informed POV.

Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: Experience:

Manager