Manager, Business Operations, Specialty Travel & Events

About the Role

The Business Operations team solves the Specialty Travel & Events teams most critical emergent challenges across business product and operations. We are looking for a high-impact individual contributor to spearhead initiatives that drive business growth process optimization and system stability. You will also own the end-to-end management of critical enterprise tools.

Because BizOps operates without direct line-management authority leadership here is built on relational equity integrated thinking and data-backed execution. You will tackle unstructured ambiguous problems like a creative science experimentverifying root-cause data optimizing workflows and ensuring structural readiness before rolling out core updates.

What You Will Do

• Scoping & Scaffolding: Lead deep project scoping early to uncover root causes document risks and lock down parameters before execution to prevent scope creep.
• Global Program Management: Drive multi-phased technical initiatives across international regions establishing working groups and cross-functional alignment across teams.
• Workflow Optimization & Automation: Audit legacy operational processes map current vs. ideal state workflows and author clear documentation so systems run smoothly post-launch.
• Data Strategy & Storytelling: Query raw business data (via SQL BI tools and data warehouses) to diagnose operational bottlenecks rigorously verify data integrity and build compelling visual narratives for leadership.
• Cross-Functional Influence: Build trusted partnerships across teams navigating blockages with empathy to drive alignment across competing priorities without direct authority.
• Iterative Systems Innovation: Run controlled experiments against baselines to build repeatable execution patterns maintaining radical transparency around both wins and operational failures.

What Were Looking For

• Experience: 5 years in business operations program management or technical project management within a fast-paced tech company.
• Analytical & Technical Rigor: High data literacy with hands-on experience interrogating data sets tracking data lineage and utilizing BI tools or modern data warehouses (e.g. Snowflake Tableau).
• BizOps Mindset: A proactive problem-solver who defaults to clear ownership definitive timelines and thorough documentation over passive observation.
• Matrix Diplomat: Proven ability to spot cross-functional friction build cross-team trust and unblock operational drag.
• Education: BA/BS degree or equivalent practical experience
• Proven track record of driving change management alongside complex technical implementations would be a bonus.
• Ideally a background in Product Operations or Business Systems in high-growth environments.