Manager Automation & Clinical Software Solutions

The Automation & Clinical Software Solutions Manager will have responsibility to lead and oversee one (Team 2) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering endtoend complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction.

The Automation & Clinical Software Solutions Manager will be joining a dynamic team of accomplished business leaders who share a passion for competing through an entrepreneurial approach in a multi-billion dollar marketplace. It will be incumbent upon him/her to contribute to immediate and effective relations through interactive communication exchanging ideas and fostering an environment of teamwork and mutual respect.

In this role you will have the opportunity to:

• Lead mentor and develop a team of Specialists across Hardware Application Workflow and Clinical IT domains for seamless integration of all solution components..
• Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support mitigating risks and resolving issues.
• Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
• Develop and maintain installation processes documentation and best practices to ensure consistency and operational excellence.
• Track performance metrics analyze operational data and implement improvement initiatives.
• Partner with Sales Project Management Local Service Local Application Specialists to ensure readiness and successful project outcomes.
• Collaborate with other regional teams and global teams to share knowledge share resources align on standards and implement new tools or technologies.

The essential requirements of the job include:

• Bachelors degree in Computer Science Information Systems Engineering or related field; Masters preferred.
• 5 years in solution delivery of Automation/IT services leading complex team preferably multicultural distributed teams across EMEA. Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations networking security data migration) and customer support operations. Familiarity with security frameworks (e.g. ISO 27001) and EMEA data/privacy regulations (e.g. GDPR).
• Very customer focused and has strong interpersonal and communications skills. Ability to influence others ability to inform convince and persuade others to action on key initiatives
• High energy able to handle conflict. An independent worker capable of operating in a fast-moving ever-changing environment and able to effectively deal with difficult situations. High adaptability in a dynamic environment
• Fluency in English and at least one of the big EMEA languages (Spanish Italian German or French). Additional EMEA languages are advantageous.

Working Conditions:

• This role is REMOTE based in UK area London Manchester. Alternatively applicants from Northern Europe may be considered.
• Willingness to travel across the customer service assigned (up to 50-70% depending on portfolio and golive schedules).

Interview and selection will happen continuously and an opening can be filled before last day of application

Beckman Coulter Diagnosticsa Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits atDanaher Benefits Info.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .