Major Incident Manager

Location: UK - Nottingham Job-ID: 220716 Contract type: Standard Business Unit: Information Technology

Life on the team

At Computacenter our Major Incident Managers play a vital role in supporting some of the UKs most critical IT services. Working within a highly collaborative operational environment youll lead the response to high-priority incidents bringing together technical teams suppliers and stakeholders to restore service as quickly as possible and minimise business impact.

This is a fast-paced and rewarding role where no two days are the same. Youll take ownership of major incidents from identification through to resolution acting as a trusted leader during service disruption while helping to drive continual service improvement across the wider organisation.

What youll do

• Lead the end-to-end management of major incidents driving service restoration and minimising business impact.
• Provide clear leadership and direction during incident bridges and stakeholder calls.
• Coordinate technical resolver groups support teams and third-party suppliers to keep incidents progressing with pace and control.
• Deliver accurate timely and professional communications to customer and internal stakeholders.
• Manage escalations risks and dependencies throughout the incident lifecycle.
• Ensure activities decisions and actions are appropriately documented.
• Facilitate post-incident reviews and identify opportunities to improve service resilience and operational effectiveness.

What youll need

• Proven Major Incident Management experience within a managed service provider outsourced services environment or large-scale enterprise IT organisation.
• Experience managing high-severity incidents involving multiple technical teams and suppliers.
• ITIL Foundation certification version 3 or later.
• Excellent written and verbal communication skills with confidence engaging stakeholders at all organisational levels.
• The ability to remain calm organised and decisive under pressure.
• Strong analytical and problem-solving skills.
• Experience working within service management processes and operational governance frameworks.

Who you are

Youre a collaborative and proactive professional who enjoys working in a dynamic operational environment. Youre comfortable taking ownership making decisions under pressure and influencing diverse technical teams to achieve a common goal.

You communicate clearly with technical and non-technical audiences build positive working relationships challenge constructively and take accountability for outcomes and follow-up actions.

Nice to have

• Experience supporting secure defence government or highly regulated environments.
• Experience working within multi-supplier service models.
• Knowledge of Problem Management Change Management and Service Continuity disciplines.
• Experience producing executive-level incident communications and service reports.

Additional information

Country: UK

Location: Nottingham/Derby

Working pattern: Monday to Friday standard daytime hours with an on call rota of approximately one week in four.

Security Clearance: Candidates must be eligible to obtain or already hold SC Clearance.

About us

We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.

Were a place where you can belong

With over 21000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.

Youll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive barrierfree experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role youll be guaranteed an interview and were happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!