Made to Measure consultant

Overview of Role 

To act as the key person for Made to Measure Clients from the initial consultation through to fitting and collection of the finished garment offering advice knowledge and guidance and completing accurate measurements and ordering. 

To act as an ambassador of the brand at all times and support in the growth and success of the Made to Measure Department (MTM) and Store. 

Main Responsibilities 

Listen and ensure full understanding of the Clients requirements guide Clients to make good choices managing their expectations throughout the process

Take precise measurements and complete order forms promptly and accurately 

Adhere to MTM standards and maintain consistency to minimise potential risks 

Strive to achieve a near complete garment at production to reduce additional in-house costs and eliminate the need for additional fitting appointments for Client

Take every opportunity to introduce additional products/services to raise ATV and UPT 

Weekly focus on both orders and collections to ensure sales budgets are met as well as securing future success for the coming months 

Active participation in company events to promote the MTM services attend networking opportunities outside of store

Offer hospitality to all Clients 

Speak to Colleagues and Clients with courtesy and respect.

Handle any complaints with empathy and efficiency escalating to Line Manager where appropriate 

Build productive trusting relations with Colleagues and Clients

Respond positively to coaching feedback from the Manager and ensure that it is implemented. 

Execute sales/orders on till system accurately following company procedures

Adhere to GDPR when storing Client data

Support MTM Coordinator to maintain accurate records of orders 

Book appointments promptly following the booking procedure accurately 

Maintain a high level of personal presentation in line with company dress code as well as good personal hygiene and grooming standards.

Ensure MTM suite is kept clean and tidy and welcoming

Ensure the MTM stockroom standards are maintained

Support with MTM stock audits 

Adhere to store scheduling arrive to store ahead of shift ready to start work at set time

Key Performance Indicators

Personal Sales Targets 

Department Target

Customer Data Capture (CDC) 

Average Transaction Value (ATV) 

Units per Transaction (UPT)

Customer Relationship Management 

Minimising in-house alterations 

Qualifications :

Requirements

Previous experience in Made to Measure within Mens tailoring is essential

Exceptional communicator both verbally and written

Confident sales style along with an in-depth knowledge of tailoring

Numerical 

Competent with Word Outlook and Excel

Additional languages would be ideal although not essential

Additional Information :

• Competitive basic salary
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1200 Incentive Scheme 
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands

Remote Work :

No

Employment Type :

Contract