Luxury Intern GSO

JOBSUMMARY

The Global Luxury Sales Intern will primarily support the Global Luxury Account Director Group in Lead conversion serve as a point of contact between customers Global Account Director and Hotels.

The Global Luxury Sales Intern supports the team with pre-planning for events including tradeshows roadshows and any customer related events as well as the following;

• Field and prioritize incoming inquiries and opportunities analyze the capabilities of the request and manage distribution to DET
• Once entered by DET intern to manage follow up and conversion of bookings with a set criteria as set my the Account Director
• Communicating with clients to gain a full understanding of the decision-making process including history key decision factors timeline and decision hierarchy
• Generating contracts to finalise sales transactions
• Perform general office duties to support the Luxury Leisure and MICE Segments
• The position will be based in the Global Sales Office London.
• Tour Operator admin support for the Leisure segment
• Admin assistance for Leisure segment
• Middle East support for THTB (Transient High Tough Bookings) (not managed by DET) / Group support for ME enquiries

CANDIDATEPROFILE

EducationandExperience

• HighSchooldiplomaorequivalentrequired
• 2yeardegreefromanaccrediteduniversityinBusinessAdministrationMarketingHotelorEventsManagementrequired
• Fluent English required (written and spoken) and any additional European languages beneficial although not essential
• Knowledge of the luxury hospitality segment

JOB SPECIFIC TASKS

DUTIES

• Provide support to Global Luxury Account Director- MICE via conversion of bookings follow up with hotels and clients where necessary for updates and record all information obtained in SFA / Empower.
• Supports Director-Global Luxury Sales in administrative tasks including and not restricted to Group Account lead conversion and admin support.
• Evaluate qualify and share leads with DET in a timely manner. Majority of communication will be via telephone and email.
• Middle East management of THTB
• Assist in coordinating travel opportunities including Tradeshows industry roadshows sales appointments familiarization trips.
• Represent Luxury Group Marriott International Hotel Brands.
• Tour Operator Admin support
• Customer Lunch and Learn coordination
• Market Activation support / Managing customer list for all events and activations
• Reporting support
• FAM Trip admin support
• Assist VIP clients with personal stays alerting hotels.
• Multiple property presentation decks standard templates for GSO webinars
• Background checks on non-deployed accounts
• Supporting potential new accounts and data analysis
• Develop and maintain respectful working relationship at all levels of the organization including London GSO EMEA Luxury GSO and with property-based Group Sales Managers while working within the hierarchy to ensure results and goals are achieved.
• Knowledge of top group accounts by markets
• Manage special projects when applicable and assist Leisure Account Directors where applicable.
• Develop and demonstrate understanding and knowledge of key Group & Leisure hotels and destinations.
• Support on potential new accounts and data analysis

COMPETENCIES

ADAPTABILITY

• Advocatesanddemonstratescontinuousimprovementbyadjustingtonewwaysasconditionsandprioritieschangewhichmayincludelearningnewskills
• Takesinitiativebybeingapartofthesolutionandassistingintheresolutionofissues/problemsresultingfromchange
• Ableto workwithdifferentlevelsofmanagementandmanagementstylesasneededinposition

COMMUNICATION

• Keepsworkgroupinformedspeaksandwritesclearlyandconcisely
• Activelylistenstootherrecommendationswhileseekingclarificationandofferingalternativesasappropriate
• Communicatesinatimelyproactivemannerreceivesdirectionsandfeedbackwell
• Prepare and review written documents (e.g. daily logs memoranda reports) including proofreading and editing written information to ensure accuracy.

JOB RELATED BUSINESS FOCUS

• Actionssupportkeybusinessvaluesofcustomerserviceassociatesatisfactionandfinancialsuccess
• Support Global Sales Office initiatives by assisting in increasing the GSO team revenue production using negotiation skills to maximize conversion of group leads while utilizing effective sales skills in overcoming objections
• Maintain knowledge of Luxury Group Marriott International Brands portfolio; develop knowledge of basic hotel capabilities related to numbers of rooms and meeting space capabilities and all hotel characteristics as relevant to Group segment.
• Evaluate leads and offer comparable alternative Luxury Group Marriott International locations to existing proposals where applicable.
• Assist with scheduling and preparing for customer presentations to accounts based upon customer needs
• Proactively facilitate communication with the customer base and hotels
• Communicate with clients to gain full understanding of decision making process including history key decision factors time line and decision hierarchy
• Maintain strong and collaborative working relationships with all members of Global Sales Offices

PLANNING & ORGANIZING

• Setsprioritiesandestablishesarealisticactionplanwhileanticipatingpotentialissuesimpactingtheplan
• Developsandfollowsproceduresforensuringqualityisdetail-orientedmaximizesresourcesmeets deadlinesandfollowsthroughonassignments

PROBLEM SOLVING

• Seeks guidancetohigherlevelorapplicabledepartmentfor support onresolutions/problems.
• Identifies and consider alternatives and their possible impact before making decisions.

TEAMWORK

• Workswellinateamenvironment
• Actsas aliaisonwithotherresources/departmentsasappropriate
• Collaboratesandbuildstrustamongotherstreatspeoplefairlyequallyandrespectfully.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

TECHNICAL EXPERTISE

• Demonstratesrequisite technicalexpertiseasdefinedbytheposition.

WORK HABITS

• Demonstratescommitmentandreliabilityingettingthejobdoneefficiently in atimely mannerprofessionallyandaccurately
• Balancesmultipleprojectssimultaneouslyandmaintainsthepersonaltechnicalandprofessionalskillsneeded toperformjobduties
• Consistentlystrivestoimprove theseskillsandrepresentsstaffanddivisionpositively

SKILLSANDKNOWLEDGE

• Highly motivated ability to prioritize and organize work projects
• Goodwrittenandverbalcommunicationskills
• Works well under pressure and offers flexibility when last minute projects are required
• Good IT knowledge- ability to use standard software applications including Excel.
• Abilitytomanageelectronicrealtimecommunicationchannels
• Sales and customer service oriented
• Languages are an advantage but not essential
• Ability to ensure security and confidentiality of customer and company information.
• Ensure that processes meet Luxury Group Marriott International standards in terms of consistency and standardization.
• Work effectively in a team environment