Life24 Advisor

Enjoy building relationships and supporting people to live independently

As a Life24 Advisor at Amplius youll work closely with customers to help them stay safe well and connected in their own homes. From responding to emergency calls and coordinating support to carrying out scheme checks and safeguarding referrals youll play an important role in delivering a responsive customer-focused service across Northamptonshire and Bedfordshire.

Salary: 28937.27 per year (plus optional car allowance of 2750.28)

Contract: 9-month fixed term contract full time

Your week: 36.25 hours - Monday to Friday 8.45am to 5pm

Location: Hybrid - working across Northamptonshire schemes with occasional attendance at our Milton Keynes office. Out-of-hours rota involvement is required.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Support customers to live safely and independently in their own homes.
• Respond to emergency calls and take part in the 24-hour response rota.
• Carry out customer welfare checks risk assessments and safeguarding referrals where needed.
• Signpost customers to relevant support services and help them report and monitor repairs.
• Complete health and safety checks equipment testing and scheme inspections.
• Keep accurate customer records and work with colleagues and partner organisations to deliver a high-quality service.

What were looking for

• Experience working in a customer-facing role and building positive relationships.
• Good IT skills including Microsoft Office Teams smartphones and tablets.
• Ability to work independently manage your workload and stay organised.
• Strong communication listening and problem-solving skills.
• Good attention to detail with experience maintaining accurate records and handling confidential information.
• A flexible resilient and compassionate approach with the ability to travel regularly and take part in an out-of-hours rota.

Important Enhanced DBS clearance a full UK driving licence access to your own vehicle and right to work in the UK are all essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 30 September

Interviews in Milton Keynes: 5 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions please contact the Amplius Talent Team and well be happy to assist you.

INDMED

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 40000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.