Level 3 Restaurant and Bar Manager Apprenticeship

Level 3 Restaurant and Bar Manager Apprenticeship at Donnington Manor Hotel

At the heart of the hotels food and beverage offering are two distinct venues: the Chartwell Restaurant housed beneath the medieval wooden beams of the original manor house serving bistro-style Mediterranean-influenced dishes and classic British favourites made with seasonal locally sourced ingredients; and the Spectrum Bar & Lounge a contemporary space offering an extensive drinks menu signature cocktails and a varied food selection including sharing platters pizzas pasta grills sandwiches and traditional afternoon tea. Together these venues cater to both hotel guests and local visitors providing relaxed yet high-quality dining experiences throughout the day. The hotels food and beverage offering reflects its commitment to warm attentive hospitality combining the character and charm of its historic surroundings with modern service and a focus on fresh locally inspired cuisine.

What We Offer

• A supportive and welcoming environment
• A happy and supportive team
• Great location
• Modern service and a focus on fresh locally inspired cuisine.

Apprenticeship Overview:

• Salary:8.00 an hourAutomatic pay increase after one year on programme for 19 year olds
• Working Week:Monday Tuesday Friday Saturday and Sunday shift to be confirmed hours are between 12pm and 11pm (30 minutes lunch break)
• Hours:40 hours per week
• Duration:12 months
• Hospitality Supervisor Apprenticeship
• Online training supported by our dedicated tutor
• Location: Donnington Manor Hotel London Road Dunton Green Sevenoaks TN13 2TD

What youll do at work

As Food and Beverage Manager you will oversee the day-to-day operation of the hotels food and beverage outlets ensuring guests receive a warm professional and memorable dining experience that reflects the hotels high standards. You will lead motivate and develop the front-of-house team manage staff rotas 2 and training oversee stock control and supplier relationships and work closely with the kitchen team to ensure efficient and seamless service delivery. Key responsibilities include maintaining exceptional customer service standards managing budgets and controlling costs responding to guest feedback and resolving complaints ensuring compliance with health and safety and licensing regulations and supporting the wider hotel management team in achieving the hotels operational and commercial objectives.

Main Duties

Key Responsibilities

• Oversee the day-to-day operation of the restaurant and bar
• Manage budgets stock control and supplier relationships
• Ensure compliance with licensing food safety health and safety and hygiene regulations
• Maintain high standards of customer service and promptly resolve guest queries or complaints
• Work closely with the kitchen team to ensure efficient and seamless service delivery

Person Specification Essential:

• Well-presented with a professional manner suited to a country house/manor hotel environment
• Passion for food drink and delivering exceptional hospitality
• Strong leadership communication and organisational skills
• Ability to remain calm and efficient in a fast-paced environment

• GCSE English (Grade A*-C/9-4 or Level 2 equivalent) Essential
• GCSE Maths (Grade A*-C/9-4 or Level 2 equivalent) Essential

Desired qualifications

• Proven experience working in a Restaurant/Bar ideally in a hotel
• Personal Licence Holder
• Level 3 Food Hygiene Certificate
• Wine or beverage service qualification (e.g. WSET)
• Experience using EPOS and restaurant reservation systems
• Demonstrated experience managing food and beverage operations including restaurant bar and event service
• Relevant qualification in Hospitality Management Business Management
• Strong knowledge of food and beverage service standards
• Excellent customer service skills

What training will the apprentice take and what qualification will the apprentice get at the endThe successful candidate will achieve theLevel 3 Hospitality Supervisor Apprenticeship Standard.

What is the expected career progression after this apprenticeshipSuccessful completion of the apprenticeship could lead to permanent opportunities within the business.

Pre-employment Checks: Please be aware that successful applicants will be subject to pre-employment checks including an enhanced DBS check with childrens barred list checks right-to-work checks and safeguarding procedures in line with Keeping Children Safe in Education guidance.

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Required Experience:

Manager