Let's begin! Client Service Specialist

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• Strong customer orientation and an eagerness to excel and be a part of a dynamic fast growing team.
• Exceptional communication and critical thinking skills.
• Proven experience in a customer service role or contact centre would be beneficial but not essential.
• Exposure to financial industry banking and/or financial markets would be beneficial but not essential.
• Basic understanding of artificial intelligence concepts with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices including risk management and ethical use.

Education

• Bachelors degree in Marketing Finance Business Economics or Management. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.

Responsibilities

• Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
• Communicate with clients contacting Moodys in a courteous professional accurate and timely manner.
• Identify sales and up-sell opportunities for the business.
• Understand and provide constructive feedback on the client experience to the business.
• Develop excellent working relationships with colleagues across Customer Service Sales Product Management and the broader organization.
• Answer client questions resolve issues and complete specific client requests.
• Identify product issues; triage resolve and/or escalate for resolution.
• Facilitate interaction between Moodys clients and Moodys Ratings analysts or economists.
• Support new product launches and new business initiatives including training marketing activities feedback to the business etc.

About the team
The Client Service specialist is responsible for providing superior Customer Service as the first point of contact for Moodys customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moodys product offering.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.

Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.