Leisure Operations Coordinator

LocationManchester City Centre

Work Pattern 40 Hours Incl. Weekends

Reporting To Leisure Operations Manager

Hourly Rate/Salary13.23 to 14.00

About the Development

Located at the gateway between Salford and Manchester city centre this landmark 26-storey residential development comprises 250 contemporary apartments and a range of premium resident amenities including a gymnasium cinema room co-working spaces private dining facilities and resident social areas.

Creating exceptional communities through teamwork service and care.

At Salboy Property Management we are passionate about creating outstanding places for people to live. Our teams work collaboratively to provide a safe welcoming and well-managed environment for residents while delivering excellent service every day.

Our success is built on five core values: Teamwork Accountability Quality Integrity and Hard Work. These values guide our decisions shape our culture and define the standards we set for ourselves and each other.

About the Role

The Leisure Operations Coordinator helps deliver a safe clean and welcoming leisure experience for residents at Waterhouse Gardens. This is a broader role than a standard pool responder position: alongside poolside safety the postholder supports cleaning and presentation pool plant operations and water testing resident service facility monitoring and day-to-day compliance.

The role requires confident lone working at times and flexibility across early mornings evenings weekends and public holidays.

• Varied responsibilities: The balance between resident supervision cleaning and pool maintenance varies by shift. Daily and weekly cleaning tasks must be completed but resident safety always takes priority when facilities are busy.
• Lone working: Depending on the rota approximately half to two-thirds of shifts may involve lone working. Occasional double-staffed shifts also apply.
• Shift pattern:
  1. MondayFriday early: 6:00am2:30pm
  2. MondayFriday late: 2:00pm10:30pm
  3. Weekend: 7:30am8:30pm
• Training: Basic pool plant and water-testing training will be provided. A formal pool plant qualification is not initially included but further qualifications may be supported according to operational need.
• Pay: Starting pay within the advertised range will reflect relevant experience and demonstrated capability.
• Benefits: 25 days annual leave workplace pension time off in lieu for bank holidays worked and complimentary gym access before or after shifts.

• Open close and oversee the leisure facilities in line with operating procedures.
• Monitor safe use bather loads and resident wellbeing; enforce facility rules professionally.
• Respond to incidents emergencies and alarms in accordance with the Pool Safety Operating Procedures (PSOP) and site guidance.
• Take responsibility during lone-working periods escalating concerns or restricting facility use when required.

• Maintain premium standards of cleanliness and presentation across the pool spa changing rooms showers toilets fitness and relaxation areas.
• Complete scheduled touchpoint and deep-cleaning tasks; replenish supplies and dispose of waste correctly.
• Record cleaning checks and report defects damage hazards or maintenance concerns promptly.

• Complete routine water tests accurately and maintain the required records.
• Carry out pool plant tasks within training and competence including backwashing and routine preventative maintenance.
• Monitor plant equipment and readings handle chemicals safely under COSHH requirements and escalate faults or abnormal results.

• Provide friendly professional support and guidance to residents responding to enquiries and concerns promptly.
• Manage access and bookings where required and address misuse or anti-social behaviour appropriately.
• Monitor CCTV and emergency alarm systems in line with company procedures and communicate resident feedback and operational updates to management.

• Follow the PSOP safe systems of work RLSS guidance COSHH requirements health and safety legislation and company procedures.
• Use and maintain appropriate PPE and report accidents incidents near misses and hazards promptly.
• Complete required inspections records training and qualifications and contribute to risk assessments and service improvements.

• Valid Pool Responder Qualification.
• Experience in a leisure hospitality residential or customer-service environment.
• A strong commitment to resident safety cleanliness and excellent service.
• Clear communication sound judgement and the ability to remain calm under pressure.
• Ability to work independently including lone working and collaboratively as part of a wider team.
• Good organisation attention to detail and flexibility to meet the shift pattern.

• Knowledge of pool plant operations and water testing.
• NPLQ First Aid at Work or Emergency Responder qualification.
• Pool Plant Operator Certificate (Level 2 or 3).
• Manual handling or other relevant health and safety training.
• Confidence using Microsoft Office applications.

We create outstanding places for people to live by providing safe welcoming and well-managed environments. Our work is guided by five core values: Teamwork Accountability Quality Integrity and Hard Work.

You will join a growing team committed to exceptional residential experiences with opportunities for training professional development and he

Required Experience:

IC