Leisure Club Assistant

A Leisure Club Assistant is responsible for delivering outstanding levels of cleanliness safety and satisfaction to all Guest and Members.

Full time 39 hours per week.

• All owners members and guests receive friendly and consistent personalised service & manage customer feedback effectively

• Manage the activities and day to day operation of the Leisure Club & pool plant areas assigned to you

• Maintaining the highest cleanliness standards throughout the Leisure Club (areas include snooker room games room squash court gym changing rooms sauna steam room and pool hall

• Ensuring that all Health & Safety Standards are adhered to in the Leisure Club & Pool plant room including compliance with Wet Leisure Supervision Policy

• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.

• Completing daily and weekly pool tests and running pool plant area

• Cashing up taking payments (cash credit card & room charges) on Ez-runner and other POS systems

• Taking Health & Beauty appointments dealing with general queries and greeting guests to Health & Beauty

• Completing club membership sales and administering these on Harlands & Ez-Runner databases

• Reporting of lost property accidents maintenance issues or other incidents.

• Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.

• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.

• Demonstrate an awareness of customer priorities and anticipate needs.

• Action all guest requests in friendly efficient manner.

• Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.

• Any reasonable requests made by management.

Although not essential the following qualifications are preferred.

• Excellent team working skills
• Excellent communication skills
• Excellent grooming standards
• Experience of working as part of a team
• Pool Attendant / Responder/ Lifeguard