Learning Programs Associate

As a Learning Programs Associate within CIB Experience Design you will support end-to-end delivery and scaling of learning across the Experience Design community ensuring learning programs are relevant well-executed and adopted in day-to-day practice. You will partner closely with design practitioners and stakeholders to facilitate line-of-business tailored learning coordinate the learning community and translate feedback into measurable improvements across learning programs and adoption. We are looking for a proactive highly organized collaborative teammate who communicates with clarity exercises strong judgment in ambiguity and brings genuine interest in human-centered learning.

Job Responsibilities

• Coordinate end-to-end learning delivery across Experience Design including planning scheduling materials readiness and logistics.
• Accelerate AI learning transformation by delivering role-based use-case-driven learning that supports practical adoption in day-to-day design work.
• Contribute to building engaging learning experiences and reusable assets including templates playbooks and modular learning content.
• Manage and enhance learning infrastructure including intranet presence repositories and the LOB front door for learning programs and resources.
• Support LOB Learning Working Group agendas by facilitating sessions with design practitioner representatives to surface prioritize and translate learning needs into actionable programs.
• Develop and distribute learning communications that clearly articulate the learning plan upcoming programs and participation opportunities to LOB designers.
• Collect analyze and synthesize participant feedback and learning data; maintain dashboards and trackers to report effectiveness and drive iteration.
• Support early careers and emerging talent development by coordinating onboarding foundational learning and growth pathways aligned to design craft and tools.
• Coordinate AI innovation and knowledge sharing by partnering with AI working groups to amplify best practices and emerging workflows.

• Curate learning assets using tools such as Lucid Figma Adobe Creative Suite and Microsoft 365.This is not a traditional learning role. You will support the delivery of hands-on design enablement initiatives focused on building capability accelerating AI adoption and driving real-world application across Experience Design!

Required Qualifications Capabilities and Skills

• Demonstrate effective program coordination skills including the ability to manage multiple workstreams end-to-end.
• Communicate with clarity and precision with strong attention to detail and consistently high quality standards.
• Bring experience supporting structured programs in a fast-paced environment.
• Translate complex concepts (including AI tools and design topics) into clear engaging messaging for varied audiences.
• Facilitate working groups communities of practice or cross-functional forums to drive alignment and outcomes.
• Operate with strong organization initiative and collaboration and remain effective in ambiguity with a strong interest in human-centered learning.
• Familiarity with learning design principles or instructional design frameworks.
• Experience creating or managing reusable learning assets and content libraries.

Preferred Qualifications Capabilities and Skills

• Experience creating or managing reusable learning assets and content libraries.
• Exposure and familiarity to advanced AI tools and workflows.