Learning & Culture Executive

Learning & Culture Executive Overview:

This hands-on and practical training position plays a key role in embedding Elite Hotels culture service standards and behavioural expectations across the property. Through on-the-job online and classroom training working closely with the Human Resources Manager and Heads of Departments across the Hotel operation you will ensure learning programmes are translated to consistent on-the-floor performance supporting managers to build capability accountability and engagement with their teams. You will design deliver and support a range of learning and development activities to develop consistent standards that reflect the Companys culture and the ethos of delivering distinctive engaged and guest-centric service.

As a Learning & Culture Executive you will have experience of delivering a wide variety of activities from induction statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotels apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills be highly organised passionate and self-motivated
• Is enthusiastic customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week site based flexible days.