Learner Engagement Executive Professional Training
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Job Summary
An exciting opportunity has arisen at Oaklands College for a passionate and proactive Learner Engagement Executive Professional Training to support adult learners from their first enquiry through to successful completion of their learning journey. Youll be at the forefront of an exciting phase of growth within our Professional Training provision helping individuals access life-changing opportunities to develop their skills achieve qualifications and progress towards brighter futures.
This is a highly rewarding role where you will combine exceptional customer service learner engagement stakeholder management and compliance expertise to ensure learners receive outstanding support from enrolment through to achievement. Working closely with referral partners employers and internal teams you will play a vital role in expanding access to professional training opportunities across Hertfordshire.
As a Learner Engagement Executive Professional Training you will take ownership of the learner journey ensuring every prospective learner receives a high-quality and responsive experience from their first interaction with Oaklands through to successful programme completion. You will provide advice and guidance to individuals exploring professional training opportunities helping them identify the most suitable programme to meet their personal and career aspirations.
You will lead the coordination and management of learner enrolments ensuring applications and onboarding processes are completed efficiently accurately and in line with funding and audit requirements. Your attention to detail will be critical in maintaining compliant learner records and supporting robust funding returns.
Managing a caseload of learners throughout their programme will be a key element of your role. You will build meaningful relationships with learners providing ongoing guidance encouragement and pastoral support to help them overcome barriers and remain engaged throughout their learning journey. This support may continue beyond programme completion to help learners achieve positive outcomes.
Building and maintaining strong relationships with external stakeholders will be central to your success. You will work closely with Jobcentre Plus charities third-sector organisations employers and other referral partners to identify potential learners and promote Oaklands Professional Training provision across Hertfordshire. Through networking outreach activities and partnership development you will help generate learner referrals and widen participation.
You will also play an important role in maintaining accurate records monitoring learner engagement managing enrolment trackers and dedicated mailboxes and ensuring all funding evidence and compliance documentation is collected maintained and submitted within required timescales.
Working collaboratively with colleagues across the Professional Training team you will contribute to a culture of continuous improvement while ensuring that safeguarding equality diversity inclusion and learner wellbeing remain at the heart of everything you do.
Experience managing learner enrolments and acting as the primary contact for learners throughout their journey.
Experience supporting educational or training provision ideally including learner record management and funding returns.
Experience delivering excellent customer service and learner support.
Confident communicator who can build strong relationships with learners employers referral partners and colleagues.
Able to adapt communication styles to suit different audiences and situations.
Highly organised with the ability to manage multiple priorities and large volumes of learner documentation.
Strong attention to detail with a commitment to maintaining accurate and compliant records.
Passionate about supporting learners to achieve their goals and create positive outcomes.
Able to provide supportive learner-centred guidance throughout the learning journey.
Flexible and solutions-focused able to respond positively to changing priorities and stakeholder needs.
A proactive individual who continually seeks opportunities to improve outcomes and ways of working.
Excellent IT skills including Microsoft Teams Microsoft Office applications CRM systems and digital learner management processes.
Committed to safeguarding learners and promoting equality diversity inclusion and positive learner experiences.
At Oaklands we care about your wellbeing and development. Thats why we offer a comprehensive benefits package designed to support your health happiness and success all within a welcoming inclusive and values-driven work environment where your contribution truly matters.
Generous holiday allowance 30 days plus bank holidays
Local Government Pension Scheme with excellent employer contributions
Continuous Professional Development (CPD) and free Adult Community Learning courses
Free onsite permit parking
Access to our onsite gym and discounted wellness treatments
Cycle to Work Scheme and discounted travel through the UNO Bus Scheme
Eye care vouchers
Employee Assistance Programme offering advice and support
Mental health and wellbeing support including peer supporters
Staff Development Days and annual awards celebrating your achievements
Oaklands College is proud to be a Disability Confident Employer and we actively welcome applicants from all backgrounds. Oaklands College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff stakeholders and partners to share this commitment.
We review applications on a rolling basis and may close this advert early if we receive a high volume of interest. Dont wait apply today and become part of something meaningful.
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