Lead Product Manager

This is a great opportunity for an individual who wants to develop their career in Intermediaries & Partnerships. As a leader within our Mortgage Partnerships team youll play a key role in shaping the future of our strategic mortgage partnerships owning and driving the performance of these relationships while ensuring they support Nationwides broader mortgage and intermediary strategy.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this job youll spend at least two days per week or if part time youll spend 40% of your working time based at either our Northampton or Bournemouth office.If your application is successful your hiring manager will provide further details on how this works. You can also find out more about our approach tohybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change as such applications for redeployment candidates will be prioritised in this recruitment process.

If youre a colleague on long-term absence (for example on parental leave) or a temporary worker please use your personal email address to submit an application.

What youll be doing

Youll be responsible for leading a team of product professionals covering mortgage partnerships fostering a culture of accountability collaboration and customer focus while driving positive commercial operational and customer outcomes through our external partnerships. Youll lead the teams responsible for managing external mortgage partnerships ensuring suppliers perform in line with contractual commitments Nationwides Supplier Relationship Management (SRM) Framework and expected customer outcomes. As a people leader youll be accountable for team priorities workload management and resource allocation ensuring the successful delivery of strategic operational and regulatory objectives.

A key part of the role will involve overseeing supplier governance and relationship management. Youll ensure multiple suppliers are managed in accordance with Nationwides SRM Framework and that contractual obligations are understood monitored and fulfilled by all parties. Working closely with Procurement Legal Risk and Compliance teams youll support tender exercises and commercial negotiations including the development of new contracts amendments and extensions. Youll also ensure appropriate controls are in place to identify manage and mitigate contractual operational and conduct risks proactively driving issues and opportunities through to resolution.

Youll provide clear governance insights and recommendations to senior stakeholders presenting supplier performance risks opportunities and strategic initiatives both internally and externally. Working closely with the wider Intermediaries & Partnerships team youll ensure supplier relationships propositions and strategic initiatives remain aligned to business objectives regulatory requirements and member addition youll lead and support the delivery of mortgage-related initiatives in a fast-paced environment coordinating activity across multiple stakeholders and ensuring successful implementation through effective delegation collaboration and leadership.

About you

The minimum requirements for the role are:

• Deep understanding and practical application of Supplier Relationship Management (SRM) principles and frameworks
• Knowledge of the UK mortgage market and the intermediary distribution landscape
• Strong understanding of risk management governance and control environments with experience of identifying assessing and mitigating operational contractual and supplier risks
• Comfortable leading through ambiguity making informed decisions and providing clear direction to teams and stakeholders
• Demonstrable people leadership experience with a proven ability to develop coach and motivate high-performing teams as well as being able to challenge constructively at senior levels internally and externally
• Experience managing third-party suppliers and complex contractual relationships including supplier selection and tender processes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Were not just guided by data were driven by the real experiences of our people. Were a Disability Confident Level 3 Leader the highest level.

Thats why were constantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needs were here to support you. If you need any additional support throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing so take a moment to check the role is listed on our official careers site and read our guidance on Dont be conned by a job scam.

The hiring manager for this role is Jim Quinton and the main recruitment contact is Jemma Ives.