LCERM Operations Specialist

THE ROLE

The LCERM Operations Specialist supports the LCERM Division with projects and deliverables needed to carry out their responsibilities. Support the Legal Compliance and Enterprise Risk Management (LCERM) function with operational governance and project support acrossLondon and Luxembourg. The role partners with stakeholders to executetechnology initiatives supportdivisional projects and provide ongoing coordination related to LCERM priorities. This position also supportsLuxembourg board activitiesvendor management and related reporting and controls.

WHAT YOU WILL DO

• Collaborate with cross functional teams (including Distribution IT Finance and Business Continuity as well as other various business units) supporting interdepartmental processes initiatives and programs.
• Provide support for Software products used by the LCERM Division (Microsoft AdobeSign LegalDocs Litera Compare etc.) and act as a liaison with helpdesk on support incidents.
• Create and maintain documentation such as procedures quick reference guides and other operational support documentation process workflows.
• Provide day-to-day operational support to LCERM teams in London and Luxembourg ensuring consistent coordination across locations.
• Coordinate and support technology initiatives impacting LCERM including implementation tracking and status reporting. Also assist with AI prompting to the London and Lux teams
• Support Division wide processes such as the Legal Invoicing process Business Continuity Plan Management Budget matters annual membership renewals and Vendor Onboarding and Renewal process.
• Collaborate with general administrative functions such as document signature draft correspondence as well as management and filing/scanning documents.
• Assist with ad-hoc tasks and special projects.

WHAT WE ARE LOOKING FOR

• Bachelors degree or equivalent 0-2 years of experience.
• Ability to prioritize and manage multiple tasks within a fast-paced high growth department.
• Ability to work cross-functionally with a variety of teams within the company.
• Ability to perform routine assignments using existing guidelines.
• Pro-actively identify issues to escalate to sr. position and team lead.
• Ability to seek support to move projects forward by gaining support needed from others while working in a cross-functional role.
• Excellent analytical problem-solving and communication skills.
• Flexible and adaptable
• Advanced knowledge of Microsoft Office Suite.

#LI-MB1