Knowledge Analyst

Internal use only - GradeH

About us

Werethe team behind digital retailerVery.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! Ifyourehigh-performing ambitious and make the most of every opportunity we want to hear from returnyoullenjoy heaps of flexibility greatperksand benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a differenceyoulllove making it sparkle for millions of Very customers.

About the team

Theknowledge team play a super importantrolewithinourglobalCustomer platform is thesingle source of truth for our colleagues and providesall the information needed to ensure we deliver the right customer outcomes first exciting time to join us as we areexploringand deploying newAIcapabilities.

We work in afast - paced environmentbut you will be guided and supported bya great teamand have opportunities to growanddevelopyour skills.

About the role

The Knowledge Analystis responsible fordefiningcreatingandmaintainingknowledge content to reflect how we execute operational processes within Customer Care.

Heressomeofthe things you will be doing:

• Supporting the Knowledge manager in leading the Customer Care and knowledge strategy.

• Createmaintainand publish content in line with strategic plans including periodic reviews;ensuring brand alignment.

• Measure and analyse the effectiveness of the knowledge management tool to inform improvement ideastoincrease adoptionof the product.

• Be anambassador for knowledge management acrossourbusiness.

• Conduct external research andbenchmarking;sharingnew ideasto continuously improvethe knowledge product.

About you

Werelooking for someone who has an eye for detail is naturally proactive will spot where and how to make things better and be able to communicate this in an informative and engaging in copy writing or working inaknowledgeenvironmentis crucial to in-role success.

As you will support knowledge across ourglobalcontact centresexperience ina contact centre environmentwouldalsobe and pride in your work and a natural desire to connect collaborate andbe a team player isa must.

The ideal person shouldenjoyanalysing data anddeveloping knowledgecontent.

What will you get in return Brilliant experience the opportunity to play an important part inour ambitious journeyand a rewarding purposeful role which can make such a positiveimpact to our colleagues and external customers.

Some of our benefits

• Flexible hybrid working model
• Inclusive culture and environment check out our Glassdoor reviews
• 23 days holiday bank holidays
• LinkedIn learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on

• Matched pension up to 6%
• More benefits can be foundon our career site

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a one-stage interview process for this position:

1st stage - A one-hour formal face-to-face interview where you can expect both competency and technical questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If youd like to know more about our interviews you can find out here.

Diversity inclusion and equal opportunities

Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be aDisability Confident Committed Employerand have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

Required Experience:

IC