Kinexys Execution- Product Manager- Vice President

Kinexys is helping redefine how finance will workreal-time digital-first and integrated across complex ecosystems. As a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness) you will lead the strategy and execution for customer adoption and operational readiness.

Youll be accountable for building scalable operating motions that translate product innovation into measurable client outcomesfaster onboarding higher adoption better service experiences and repeatable launch readiness. This role partners closely with Product Technology Service Sales/Client teams and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale.

Job responsibilities

• Set the customer experience and readiness strategyfor Kinexys aligning priorities across Product Tech Service and regional stakeholders.
• Lead end-to-end customer journey design and optimization(onboarding servicing releases) establishing standards playbooks and measurable experience outcomes.
• Own launch and change readiness governancefor the region: impact assessments stakeholder alignment cutover/hypercare frameworks and post-launch performance reviews.
• Build a scalable enablement engine(training FAQs release communications playbooks) that supports both internal teams and external customer adoption.
• Operationalize Voice-of-Customerby establishing intake channels synthesizing insights prioritizing themes with Product/Tech and tracking remediation to closure.
• Partner with service and incident functionsto improve customer communications reduce repeat drivers and strengthen knowledge management/self-serve.
• Define and manage KPIs/OKRsfor customer experience and readiness (e.g. time-to-onboard adoption ticket trends satisfaction metrics where applicable) producing executive-ready reporting and insights.
• Drive operational excellence and controls: process governance documentation risk-aware procedures and continuous improvementensuring readiness at scale in a regulated environment.
• Lead and develop a team(directly or via matrix) setting a high bar for execution client obsession and cross-functional collaboration.

Required qualifications capabilities and skills

• Experience inbusiness operations customer experience product operations change management implementation/onboarding or service delivery
• Proven ability tolead cross-functional programswith senior stakeholders and complex dependencies.
• Strong customer-facing communication skillsable to translate technical/product change into clear adoption narratives and decision points.
• Experience buildingoperating models and scalable processes(playbooks governance metrics continuous improvement).
• Strong analytical mindset with comfort using data to prioritize measure outcomes and influence roadmaps.

Preferred qualifications capabilities and skills

• Experience leadingEMEA rolloutsand working across global operating models and time zones.
• Familiarity withjourney mapping service management/incident communications and enablement program design.
• Exposure tocontrols risk compliance and governanceexpectations in regulated environments.
• Knowledge of digital payments transaction banking distributed ledger/tokenization concepts or enterprise platform onboarding (helpful but not required).
• Experience in fintech payments enterprise SaaS or financial services