Key Account Manager

Job Description:

This exciting role provides you with the opportunity to manage Lomas key customer accounts. Your objective will be to create a win-win customer relationship where Loma is viewed as a trusted advisor and the relationships mutually supports Lomas and the customers long term profitability and success.

Responsibilities:

• Develop and execute strategic account plans to achieve revenue and long term profitability targets. Conduct regular account reviews to ensure mutual satisfaction and identify growth opportunities.
• Understand customer needs challenges and long term business goals to help influence Lomas innovation activities and ongoing continuous improvement focus.
• Analyse client data to identify trends areas of improvement problem machines or solutions and potential risks. Use insights to drive informed decision-making and enhance overall account management strategies.
• Monitor market and industry trends and competitor activity to identify new opportunities for account growth.
• Lead contract negotiations with key accounts ensuring favourable terms for both parties.
• Address any disputes escalations or challenges efficiently to maintain a positive client relationship.
• Work closely with sales marketing product development engineering and service teams to deliver an exceptional client experience. Help to facilitate seamless communication between the client and relevant internal Loma departments.
• Monitor account performance against agreed objectives and key performance indicators (KPIs).

Essential:

• Previous experience in a key account management or senior sales role.
• This role requires a blend of strategic thinking exceptional communication skills and a results-oriented mindset.
• Analytical and numerate with the ability to interpret data and trends effectively.
• High level of organisation attention to detail and the ability to manage multiple accounts simultaneously.
• Excellent a building rapport and maintain strong client relationships.
• Proactive problem-solving skills and the ability to handle complex client needs.
• Willing to Travel to customer sites regularly.
• A role model of Lomas behaviours (Hands-on One Team Positive Mindset Delivering on our Commitments Taking the initiative) and ITW Values.