Key Account Manager Associate Director, KAM

• Lead Business Development Account Management and Stakeholder Relationships within multiple designated clients delivering revenue targets in line with the IQVIA Global EMEA and UK strategy
• Client portfolio value between $8m-$10m. Through gaining an intimate knowledge of the client and challenging with innovation and ideas develop and close opportunities to provide end-to-end solutions growing the size/duration/value of sales over time
• Develop and maintain a deep understanding of the healthcare industry to maximize value we can offer to clients by offering industry-wide insights
• Develop a good understanding of the breadth of IQVIA capabilities to maximize ability to grow accounts
• Ensure clients are getting maximum value from existing services to which they subscribe which includes:
• Liaising with the client to agree and define requirements
• Conducting regular business strategy reviews with clients and internal teams
• Work with clients and internal IQVIA teams to lead and drive client satisfaction with IQVIA services to underpin propensity for repeat up-sell opportunities positive referrals etc
• Work collaboratively with IQVIA colleagues across the organization to ensure they are engaged and aligned to the account strategy and support new business opportunities within clients. Work closely with colleagues to pull together successful complex solutions for clients.
• Methodical completion of underpinning sales activities (eg account planning financial reporting opportunity management etc)

• Education
  • Graduate caliber minimum grade 2.1 or equivalent
  • Science or pharma qualifications beneficial
• You will need to be eligibility to work in the UK/EU without sponsorship.

• Experience
  • Minimum 4 years experience of account management / business development / sales & service role
  • Proven track record of managing a balanced pipeline of short term tactical opportunities to long term strategic engagements
  • Evidence of a successful record of solution selling across a diverse portfolio and or complex business
  • Strong understanding of CRM financial reporting forecasting and sales opportunity management
  • Either knowledge of the healthcare sector or experience of successfully moving into a new market sector
  • Proactive and accountable with the aim to always drive positive client satisfaction

• Skills
  • Consultative selling skills
  • Excellent communication & collaboration across internal and client teams
  • Able to develop a network of senior and middle management contacts to build long lasting trusted partnerships
  • Strong sales and opportunity management skills across the full sales cycle (from lead identification to contract negotiations and closing)
  • Able to create strategic and tactical customer plans
  • Excellent written and verbal communication skills with proven ability to interpret and present complex concepts
  • Competent in the use of Microsoft office to deliver professional client communications including Word PowerPoint and Excel
  • Self-motivated problem solve who is driven to succeed
  • Strategic thinker with a solution focus combined with ability to execute tactically
  • Ability to develop strong internal relationships and to work collaboratively to pull together client engagements and delivery of projects

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.