Key Account Freight Forwarder

Job Req Number: 122734
Time Type: Full Time

At DSV were building the worlds leading logistics and transport network. With this exciting growth comes opportunity and were looking for new talent to join us.

Key Account Freight Forwarder

Heathrow

Monday-Friday

Main Purpose of the role

DSV are recruiting for a freight Forwarder to provide an efficient and proactive service to all key account customers overseas and related service providers. You will be dealing with all aspects of air operations and will manage customer expectations and look to make continuous improvements

If you are passionate enjoy working in a collaborative environment and thrive on tackling complex challenges we invite you to apply and become a vital part of our team.

What will you be doing

• Receive and process all customer orders through various platforms and processing thesein a timely manner.
• Maintainaccuraterecords of all work carried out for each Key Account.
• Produce andmaintainaccurateKPI and financial reports tracking all activity.
• Communicate effectively both verbally and electronically with customers & team members
• Provide help and advice to support customers
• Continuous reviewing and improvement of customer service processes within the department
• Assisting the Team Leader to capture and analyse department KPIs
• Work closely with the team and the Administration Department to ensure financial metrics (unbilled EICI etc) are met
• Ensure that once all shipment processes are completed that all expected costs are in line with expected profit levels

About You

• Previous experience in airfreight and knowledge of air industry
• Strong customer service skills
• Effective written and verbal communication skills
• Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines
• Ability to make considered and consistent decisions
• Fast andaccuratedata entry
• Intermediate level of Word ExcelOutlookand PowerPoint

What can we offer you

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company with a team of 160000 operating in over 90 countries.

In addition we can offer access to a selection of employee benefits such as:

Enhanced Annual Leave Entitlement from your start which increases with length of service.

Salary Sacrifice Cycle Scheme

Employee counselling for support with physical and mental wellbeing

Company Pension which when a member of also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.