Junior Network Security Support Engineer

Start: Immediately

Location: London HQ (Liverpool St.)

Hybrid Working: (2-3 days in the office)

About Kerv Connected Cloud

Youllbepart of the Network Security/Service Desk Operations team atKervConnected Cloud.
TheConnected Cloud team brings together deepexpertisein cloudnetworkingand managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platformswedesign secure automated environments that are built to scale.Itsall about creating resilient foundations that keep businesses connected supported and ready forwhatsnext.

All About You

Were looking for a Level-1 Triage Network & Security Engineer to join our Service Desk Operations Team. This is an excellent opportunity for someone early in their career to gain hands-on experience across a range of technologies including Routing SD-WAN Firewalls and Internet connectivity.

This is a hybrid role with 2 days in our London Office occasional travel to Kerv sites may be required. Were looking forsomeone who is customer-focused professional proactive and self-motivated.

As a Level-1 Engineer youll be the first point of contact for incoming support tickets triaging incidents and escalating to the relevant technical teams. Youll work closely with colleagues customers and third-party providers to maintain service excellence.

Your Part to Play

Triage incoming service tickets related to network and security infrastructure

Provide first-line support for incidents and service requests

Escalate issues to the appropriate technical teams according to SLAs

Communicate professionally with customers and third-party Internet Service Providers

Contribute to implementation plans for change requests

Create and maintain accurate and high-quality technical documentation

Work flexible shifts as required to meet customer needs

Desired Technical Knowledge

Basic understanding of networking concepts (Routing Switching TCP/IP DNS DHCP)

Exposure to SD-WAN technologies

Familiarity with Firewall policies IPS/IDS Web Filtering

Routing protocols such as OSPF BGP MPLS

Layer 2/3 Switching

DDI technologies (DNS/DHCP/IP Address Management)

Monitoring tools using SNMP or API integrations

ITSM/ticketing platforms (ServiceNow)

Basic familiarity with vendors such as:

• HP Aruba / SilverPeak
• Arista / VeloCloud
• Juniper Mist
• Fortinet
• Infoblox
• Cisco Meraki
• LogicMonitor

Note: Vendor training will be provided to close any gaps.

Skills & Attributes

Methodical and structured approach to troubleshooting

Ability to write clear and concise technical documentation

Excellent written and verbal communication skills

Strong time management and task prioritisation

Passion for delivering excellent customer service

Willingness to learn and grow in a fast-paced environment

What We Offer

Private medical insurance

Pension scheme

25 days annual leave

Training and development opportunities

Employee Assistance Programme

Sick Pay and life assurance

Supportive team culture focused on innovation and career growth

Use of AI in Kervs Recruitment Process

We recognise that AI tools can be helpful when preparing applications improving CV presentation researching our business or supporting accessibility needs. However all information submitted must accurately reflect your own skills experience and achievements. During assessments and interviews unless prompted otherwise candidates must be prepared to discuss their application and demonstrate their knowledge and capabilities without help of AI. The use of AI in a way that misrepresents experience generates responses presented as your own work or creates an unfair advantage may result in withdrawal from the recruitment process. For more information please go: will live the Kerv values

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv were building something special and were building it to last. We want everybody to feel valued included and love working together. With an uncompromising pursuit of amazing employee experience we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity equality and belonging through collaboration and creating exceptional solutions together.