Junior IT Support Engineer

Junior IT Support Engineer

Worcestershire (100% Site-Based)

per annum Benefits

Fresh Food Manufacturing

Are you an enthusiastic IT professional with exceptional communication skills looking for your next step in tech support

On behalf of our client a leading Fresh Food Manufacturing business based in Worcestershire we are seeking an outgoing and proactive Junior IT Support Engineer to join their dynamic on-site team.

This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support working closely alongside the IT Infrastructure Manager in a fast-paced environment.

The Role

As the primary point of contact for day-to-day technical support across the business you will play a crucial role in keeping both office and operational manufacturing teams running smoothly.

• 1st & 2nd Line User Support: Handling everyday technical queries across the whole companyfrom resolving printer glitches and network connectivity issues to troubleshooting Microsoft 365 and hardware problems.
• User Onboarding & Setup: Setting up and configuring laptops PCs mobile devices and IT equipment as well as creating user accounts managing access and handling password resets for new starters.
• Systems & Equipment Maintenance: Assisting with software updates system patching IT security tasks and maintaining accurate IT asset records.
• Infrastructure & Project Support: Escalating complex technical issues where necessary and assisting the IT Infrastructure Manager with broader IT maintenance documentation and key projects.

Your Skills & Experience

• You will be interacting directly with staff across the entire businessfrom the shop floor to managementso clear confident and articulate communication is essential.
• A positive approachable personality with a strong desire to solve problems and help colleagues.
• A solid understanding of Windows Microsoft 365 basic networking and hardware configuration backed by a genuine eagerness to learn and develop.
• Strong problem-solving abilities excellent organisation and the ability to work independently while knowing when to seek guidance.
• Desirable Extras. Previous experience on an IT helpdesk/service desk or certifications such as CompTIA A or Microsoft equivalents.

Whats on Offer

• Salary: depending on experience.
• Career Growth: Direct mentoring from the IT Infrastructure Manager offering clear progression and broad technical exposure.
• Work Environment: A vibrant collaborative site-based culture within an essential thriving industry.

Interested in applying

Submit your updated CV today to be considered for this excellent entry-level IT opportunity!