Junior customer service specialist

At Electrolux were on a mission to shape living for the better. As a global leader in home appliances we create innovative and sustainable solutions that improve everyday life for millions of people. Were now looking for a Junior Customer Service Specialist to join our team on a 12-month fixed-term contract with the potential for extension subject to business needs and performance.

This is an exciting opportunity to develop your customer service supply chain and account management skills while working in a collaborative and supportive environment.

As a Junior Customer Service Specialist youll play a key role in delivering an outstanding customer experience across multiple channels. Youll be responsible for supporting customers throughout their journey from pre-sales enquiries through to order fulfilment and delivery.

Youll also take ownership of selected customer accounts ensuring orders are processed accurately deliveries run smoothly and customer expectations are consistently exceeded.

Your responsibilities will include:

• Managing inbound and outbound customer communications via phone email post and other channels

• Supporting customers with pre-sales enquiries and product-related questions

• Resolving customer issues and complaints efficiently and professionally

• Processing customer orders accurately including price verification and order fulfilment

• Maintaining accurate records within customer service systems

• Acting as the primary point of contact for allocated customer accounts

• Coordinating order planning and delivery activities to ensure high service levels

• Managing warehouse bookings and collaborating closely with logistics and planning teams

• Working with systems such as SAP and other operational platforms to support order management

• Building strong relationships with internal and external stakeholders

• Contributing ideas and improvements that enhance customer satisfaction and operational excellence

Were looking for someone who is customer-focused organised and eager to grow their career within a global business.

Youll bring:

• Previous experience in customer service customer support order management or a similar role

• Excellent verbal and written communication skills

• Strong organisational skills and attention to detail

• The ability to multitask prioritise effectively and solve problems proactively

• A professional and customer-focused approach to managing enquiries and issues

• Strong relationship-building skills and the confidence to communicate with stakeholders at all levels

• Good Microsoft Office skills ideally at an intermediate level

• SAP knowledge would be advantageous

• An interest in supply chain logistics or customer operations

• Fluency in English

Beyond your experience were interested in who you are as a person.

Youll thrive in this role if you are:

• Passionate about delivering exceptional customer experiences

• Motivated to learn develop and take on new challenges

• Accountable reliable and able to take ownership of your work

• A collaborative team player who values trust and strong working relationships

• Resilient and positive when handling challenges and changing priorities

• Ambitious and driven to continuously improve

• Focused on quality and committed to delivering excellent results

At Electrolux youll be part of an inclusive international organisation where your ideas are valued your development is encouraged and your contribution makes a real impact.

• Excellent learning and development opportunities

• Quarterly bonus scheme

• Company pension scheme

• 25 days annual leave (pro rata) plus bank holidays

• Healthcare Cash Plan

• Life Assurance

• Generous employee discount on Electrolux products

• Subsidised canteen

• Hybrid working options available

This role is based in our Luton office with hybrid working available.

At Electrolux we believe that diverse perspectives make us stronger. We are committed to building an inclusive workplace where everyone feels valued respected and empowered to succeed.

Ready to develop your career and help create outstanding customer experiences Wed love to hear from you. Apply today and join us in shaping living for the better.

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