Job Opportunities Contact Centre Advisor
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Job Summary
Location: CoventryEnglandUnited Kingdom
Job ID:90695
Shift Pattern: Monday to Sunday 05:00-20:00 on a rota basis (40 hours per week)
Our elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contribute to making places moreaccessible inclusive and sustainable for all. We combine innovation safety and high ethical standards ensuring respectboth among colleagues and for the world around us. By joining us you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Join us as a
- Handle inbound and outbound contact centre calls in line with procedures and service standards
- Provide professional courteous and customer-centric support
- Manage escalations complaints and operational issues effectively
- Monitor and respond to system alerts and equipment condition flags
- Follow tele-alarm and tele-monitoring protocols
- Act as a Single Point of Contact (SPOC) for operational issues and resolutions
- Maintain accurate records and CRM updates
- Support continuous improvement initiatives and training programmes
- Deliver personal and team performance targets
Essential
- Previous experience in a contact centre or call centre environment
- Excellent verbal and written communication skills
- Strong customer service orientation
- Good IT skills and experience with CRM systems
- Ability to remain calm and professional when handling emergencies complaints or escalations
- Flexibility to work evenings and weekends as required by the rota
Desirable
- SAP CRM experience
- Experience within financial services or sales environments
- Competitive salary with a discretionary annual bonus
- 25 days holiday plus bank holidays and an annual paid volunteering day
- Pension scheme with 6% company contribution
- Comprehensive life assurance
- Enhanced family leave
- Private medical cover with a trusted provider plus 24/7 virtual GP access
- Employee Assistance Programme offering confidential support
- Free eye tests and eyewear discounts
- Access to a range of employee benefits including Tech and Cycle to Work schemes plus exclusive retailer discounts
Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey Join #TeamSchindler!
Discover more on our career website.
At Schindler Group we value inclusion and diversity and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age race ethnic background colour religious affiliation union affiliation gender gender identity sexual orientation marital status national origin nationality genetics and health or disability.
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About Company
Unsere Aufzüge, Fahrtreppen und Fahrsteige transportieren täglich mehr als zwei Milliarden Menschen sicher in Gebäuden und an Verkehrsknotenpunkten. Als Teil des Schindler-Teams arbeitest du an sinnvollen Aufgaben, die die Lebensqualität aller Menschen verbessern und Lebensräume barri ... View more
