Job Opportunities Branch Administrator
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Job Summary
Location: BellshillScotlandUnited Kingdom
Job ID:91250
At Schindler Ltd (UK) our elevators escalators and moving walks safely transport more than two billion people every day through buildings airports railway stations and other transportation hubs around the world. As part of the Schindler team youll discover meaningful work that enhances the quality of life for communities and helps make places more accessible inclusive and sustainable for all.
We combine innovation safety and high ethical standards fostering a culture of respect for one another and for the world around us. By joining us you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together we continue a proud legacy of excellence and innovation that began in 1874.
Join us as a
We are looking to recruit a Branch Administrator to join our Team based in our Bellshills Office in Scotland. The successful candidate will support our Service Leader teams by providing accurate and timely administrative support for existing installation operations ensuring the business unit achieves its sales and operational targets and contributes positively in growing and retaining the existing maintenance portfolio.
- Responsible for proactively identifying and coordinating service and repair activities for open jobs
- Ensure accurate execution and documentation in systems monitor job progress and inform customers of status updates timelines delays and completion of works to deliver excellent customer service through collaborative planning and discussions in the background
- Proactively drive closure of completed jobs and verify that all executed works are correctly processed for invoicing and reporting purposes
- Maintain and process all worksheet and timesheet data including payroll relevant documents
- Maintain vigilance in all customer dealings to detect Warning Signs of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager
- Maintain and display a professional decorum in all dealings with customers especially complaint handling
- Register and modify non-financial account & contact data incl technical database
- Outstanding communication skills with customer service etiquette
- Proficient use of Office 365 (Excel Word PowerPoint Outlook). SAP experience will be highly beneficial
- Construction Services and related industries preferred but not essential
- Excellent customer service skills with internal and external stakeholders
- Excellent time management planning and analytical skills with strong attention to detail
- Strong organisational and time-management skills
- Problem-solving attitude and ability to work under pressure
- Excellent communication skills at all levels including a wide range of stakeholders within the business
- Self-starter and entrepreneurial
- Continuously drives & improves processes & systems
- High degree of accuracy and attention to detail
- Ability to work independently and as part of a team
- Agility and adaptive approach to change
Competitive salary with a discretionary annual bonus
25 days holiday plus bank holidays and an annual paid volunteering day
Pension scheme with 6% company contribution
Comprehensive life assurance
Enhanced family leave
Private medical cover with a trusted provider plus 24/7 virtual GP access
Employee Assistance Programme offering confidential support
Free eye tests and eyewear discounts
Access to a range of employee benefits including Tech and Cycle to Work schemes plus exclusive retailer discounts
Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey Join #TeamSchindler!
Discover more on our career website.
At Schindler Group we value inclusion and diversity and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age race ethnic background colour religious affiliation union affiliation gender gender identity sexual orientation marital status national origin nationality genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
Required Experience:
Unclear Seniority
About Company
Unsere Aufzüge, Fahrtreppen und Fahrsteige transportieren täglich mehr als zwei Milliarden Menschen sicher in Gebäuden und an Verkehrsknotenpunkten. Als Teil des Schindler-Teams arbeitest du an sinnvollen Aufgaben, die die Lebensqualität aller Menschen verbessern und Lebensräume barri ... View more
